BikeBiz Bicycle and cycling retail news
Evans Cycles has launched its ‘Right Bike Guarantee’, a 30 day no-quibble exchange policy offered on all new bike purchases made in store or via their Click & Collect service.
Many UK retailers offer a ‘goodwill’ returns policy (though it’s not law for retailers to offer returns unless the goods are faulty). Evans’ scheme has been designed, the retailer says, to provide customers complete peace of mind with their new bike purchase.
Bikes eligible to be swapped under the ‘Right Bike Guarantee’ can be returned in any condition as long as it is clean and not broken – worn brake pads and tyres for example are acceptable.
Evans Cycles bike category manager Stuart Read said: “Buying a bike is an important decision for all of us. With over 94 years of expertise, we have always believed we can find the right bike for our customers. From today we are making this a guarantee. Should a customer decide that they should really have gone for white rather than black a week after purchase for example, they still can.
"They can bring the bike back in working order and we will just swap it out for them. We are cyclists ourselves and understand that getting the perfect bike is one of the most important things in the world.”
Evans Spitalfields store manager Faizul Shaari added: “Buying a bike can be a confusing prospect and sometimes raises more questions than answers; road bike or mountain bike? What really is a hybrid? Carbon, aluminium or steel? What size do I need? How many gears do I need? These are all questions our colleagues face every day – it is our bread and butter. This guarantee is a great way of us demonstrating confidence in our ability to guide customers through the cycling maze.”
Full terms and conditions can be found at http://www.evanscycles.com/help/right-bike-guarantee
