The BikeBiz jobs board helped filled more than 720 positions in 2023, and listings are still on the rise. Here’s our latest top five…
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Rider Care Representative – Specialized UK
First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing – every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.
We’re looking for a Rider Care Representative to join Specialized UK, providing first-class customer service support to our retail partners and fellow riders. You will: support our dealers and riders with positive and productive conversations to solve their queries, on the phone, messaging, email and in person as required, respond to dealer inquiries, providing support for all lines of Specialized product, warranty evaluations, technical support and service parts.
The successful candidate will also be expected to: resolve unique or complex issues through creative, rider focussed solutions, promote relationships between Specialized and the network of retailers, and collaborate with the global team, management and internal departments as necessary to resolve rider and product issues.
Retail Team Member – Specialized Concept Store / Certini Bicycle Co
We are looking for enthusiastic, reliable and rider focused people to join our Birmingham retail team on a full or part-time basis. You will have a keen interest in the cycling world and will be someone that enjoys working with the public and can work as part of a team to promote the best customer experience possible.
The key objective is to exceed customer expectations. Ensure that all customers receive a high level of service, including greeting all customers on entering the shop, assisting in their choice of purchases, processing sales through the till system whilst ensuring accuracy at all times.
You will: become a product expert in order to provide the level of service required, maintain a professional, positive, helpful, and cheerful attitude at all times, work as part of a team to achieve sales targets and margins by maximising every sales opportunity, ensure feedback from customers is communicated to the store management, attend regular shop meetings and training sessions, as and when required, and assist supervisor/managers with other tasks should they be requested.
Exceptional Store Manager – South Downs Bikes
Celebrating our 20th anniversary year South Downs Bikes are looking for an exceptional store manager who can inspire and lead our great team at our Storrington branch. Based in West Sussex we have both the South and North Downs on our doorstep and a mecca for all disciplines of cycling. Specialized, Trek, Whyte, Scott and Brompton are in our brand portfolio so a wide variety of not only bike brands but accessory and clothing as well.
As the store manager you will oversee all aspects of the daily operations, maintaining excellent customer service, manage inventory, supervising staff, driving sales and workshop growth. Goes without saying you must have a passion for cycling, great leadership skills and a track record of success in a retail enviroment.
Benefits include a competitive salary, access to employer cycle to work scheme, staff discounts, 28 days holiday a year and you never work your birthday, opt in pension scheme are all an integral part of our offering to the successful candidate.
Full Time Sales – LeisureLakesBikes.com
From humble beginnings, we built our first store at Leisure Lakes from the ground-up by hand! We have regularly expanded and now have 10 locations across the UK and a huge online bike store! But the story doesn’t end there. We have plans to expand to more locations around the UK. If you share our passion for bikes we would be pleased to have you join our team
We would like to hear from riders who are looking to either further their career within the cycle industry or, are you looking to start a new journey? We have many job opportunities to join our team. We need you to be: Proactive, hard working, computer literate and most importantly have a passion for bikes.?
You will be required to work on the busy shop floor answering customers’ questions and undertake general shop duties. These include operating our workshop diary, EPOS till system, stock taking and speaking with manufacturers/suppliers. We aim to treat everyone we come into contact with with respect and dignity. You will be expected to operate in a professional and courteous manner when dealing with all customers and suppliers.
Full Time Bike Mechanic – Specialized Newbury
We are currently seeking a full time Bike Mechanic at Specialized concept store Newbury. The successful candidate will have industry experience, a passion for cycling and be able to build, repair and service all kinds of bikes. If this sounds like you and you feel you have what it takes to repair and maintain high end cycling equipment, then we would love to hear from you!
Duties will include: maintenance, repairs and servicing, providing excellent levels of customer service, actively pursue all sales opportunities and ensure that the customer is advised on suitable product for their individual needs, maintain a smart, tidy, safe and well merchandised working environment, complete daily and weekly duties ensuring the smooth running of the store, and handling special orders, warranty returns, booking in jobs and customer issues. Being aware of current promotions, working with Epos systems.
You will need to have knowledge of an extensive range of cycle equipment as you will be building bikes; identifying faults and deciding what kind of repairs or maintenance are needed. Cytech Level 2 or equivalent but a minimum of Level 1 will be considered. You will need to be thorough and be able to pay attention to detail, have excellent communication skills both with customers and working colleagues, and be able to work as part of a dynamic sales team.
