BikeBiz Bicycle and cycling retail news
Store manager – Hargroves Cycles
As a store manager you will be reporting directly to the general manager and will be accountable for the performance along with the day to day running of the branch. The Winchester store is an influential bike shop within the surrounding cycling community so a good knowledge of the local cycling scene is vital. You must have a comprehensive understanding of retail sales, merchandising and customer service best practice along with a successful track record within a similar role either in management or as a team leader. You must also be passionate about cycling and have an understanding of current and future cycling trends in both your local market and the national arena.
Field marketing lead – Nuun
As the field marketing lead, you will manage the activation of events and demos in the absence of a Nuun manager. You will primarily be working evenings and weekends therefore having a flexible schedule is essential. You are the face of Nuun to its consumers and it is up to you to make sure that they leave with smiles on their faces as well as keeping the energy high and engaging at the event stand.
Customer service representative – German speaking – Brompton
Main duties include: provide support to customers enquiries and complaints, resolving them within Brompton’s brand values, provide support to dealers, distributors and customers by email, live chat and telephone, assist with the operation of the e-commerce platform, work with other departments to ensure consistent customer service levels across the company, organise collection and dispatch of repair bikes, track turnaround times for queries; co-ordinate this across departments where necessary, updating of warranty database for tracking of warranty trends, attend weekly departmental meetings and factory training sessions when required, and represent the company at the Brompton World Championship, industry shows and external events as and where necessary.
Category planner – parts and accessories – Trek Bicycle
Trek is seeking a category planner to join its forecasting team based in Milton Keynes. The position will require the successful applicant to produce sales forecasts using demand planning software, working with product and sales teams, purchasing and maintaining inventory levels. The role will be supported by the European purchasing team and training will be provided on its systems and processes, including the option to participate in CIPS training.
Senior mechanic – South Coast Bikes
South Coast Bikes is looking for an experienced professional bike mechanic. In depth knowledge of several of the following is essential: electronic shifting tuning, troubleshooting and installation, full Susser bearing and linkage replacement/overhaul/ fault resolution, dropper post installation, brake bleeding/servicing, suspension tuning, pressfit bottom bracket standards and installation, headset standards, wheel building, tubeless conversions, and creak finding and resolution.
