Tern Bicycles has launched a Warranty Transfer Program, which allows the original owner of a Tern bike to transfer the warranty to a new owner when selling the bike. The program applies to all Tern bikes, regardless of purchase date, and covers the remaining duration of the original warranty, which provides up to 10 years of support.
Tern bikes are built to last through years of hard use. But we understand that life may change for the original owner, and that they might want to sell their bike or upgrade to a new one. Our goal is to reduce friction and deliver value for both the original owner and the new owner. The Warranty Transfer Program does this – Josh Hon, Tern Team Captain
Designed to Last, Backed for the Journey
As more people rely on e-bikes, especially electric cargo bikes, for daily transportation, owner expectations are changing. The bikes are becoming essential vehicles for commuting, school runs, and errands, driving demand for more reliable, higher-performance bikes backed by long-term support.
With the Warranty Transfer Program, Tern stands out as one of the first bicycle brands to give new owners the full benefit of the remaining original warranty. It’s a recognition that long-term support is an essential part of a bike’s initial and lasting value, not just a perk for the first owner.
The Warranty Transfer Program is especially valuable for critical components like the frame and fork, which carry an extended 10-year warranty for bikes registered within 30 days of the original purchase.
Who Benefits?
For sellers, transferring the remaining warranty adds resale value by assuring buyers that Tern will continue to stand behind the bike. A required inspection and report by an authorised Tern dealer also confirms the bike’s condition, making the sale smoother and more trustworthy.
For secondhand buyers, it means peace of mind: the bike has been professionally inspected, comes with the support of an authorised Tern dealer, and retains its original warranty.
For dealers, the Warranty Transfer Program creates an important touchpoint opportunity with new owners. As part of the transition, dealers can help with fittings or accessories based on the new rider’s needs, while establishing an ongoing relationship for maintenance and warranty support. In cases where they take the bike as a trade-in, they also benefit from a higher selling price.
Building on Tern’s 7-Year Support Program
Earlier this year, Tern launched its 7-Year Support Program, pledging the availability of critical replacement parts like batteries and electronics for at least seven years on all qualified Tern bikes. This ensures that riders can maintain and repair their bikes long after purchase, keeping them reliable and roadworthy.
The new Warranty Transfer Program builds on that foundation by allowing remaining warranty coverage to be passed on to a new owner. Together, these programs show Tern’s commitment to supporting every stage of ownership, helping bikes stay useful and supported well beyond the first few years, and not only for the original owner.
A More Sustainable Model
The combination of Tern’s 7-Year Support and Warranty Transfer programs represents a shift toward a more sustainable approach to product ownership.
It’s not just about designing products that are built to last, but also about finding ways to help bikes stay safely on the road and well-supported far longer than the typical industry standard, while reducing unnecessary waste.
Sellers can see more on Tern’s warranty guide for sellers.
