E-bikeshop grows with widening customer base in the UK and Europe

Surrey e-bike shop expands

Retailer E-bikeshop has opened a new store in Farnham, on the Surrey and Hampshire borders. Pitched as the UK’s largest crank drive electric bike specialist, the new outlet offers a large showroom and facilities to accommodate customer collections and home delivery via direct despatch from the warehouse.

E-bikeshop stocks the whole range of Haibike, Moustache and Raleigh electric bikes. The expansion was ‘essential’ to keep up with demand, the retailer said, and its ever-widening customer base, which now extends to all corners of the UK as well as to mainland Europe and also beyond.

Brown said: “We are very excited to have our new premises up and running. We have already been taking appointments and everyone who has visited us so far has been very impressed at the large showroom and good selection of parts and accessories available, in fact the main word we have been hearing down here is ‘Wow!’

“Our excellent customer service must be working and word has now quickly spread as we have more e-bikes going out of the door than ever. The demand is definitely growing at a huge rate and our customer age range has now also widened to include people in their 20s with the main attraction for them being the new e-mountain bikes.

“Our new site means that we can display a large selection of e-bikes, from mountain, road, hybrid and trekking bikes. We have a fresh new range of parts and accessories to match, along with all the essential spares and components should they ever be required. We also have new workshop, dispatch and packing bays. This ensures we can get website orders out quickly, often arriving at the customers door fully set up ready to ride within 24 hours. With the extra space we can now hold more stock than ever with a good selection of European bikes ready to hand as the orders flow in – we found this an essential part of our service. Our new workshop also allows us to quickly service and maintain our existing customers’ bikes and as a Bosch UK service centre we have all the Bosch diagnostics systems ready to hand.”


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