Starling Cycles extends manufacturer’s warranty and crash replacement service

Bristol-based Starling Cycles has announced the extension of its manufacturer’s warranty and crash replacement service from two years to seven years.

Starling will now offer new and existing customers a full seven-year warranty and crash replacement service on its frames.

• The update applies to all owners of Starling’s V3 ‘Core’ Murmur, Swoop and Twist frames.
• Existing customers will receive an extension on their previous warranty.
• New customers will receive the full seven-year policy from the point of purchase.

Built to thrash. Built to last.

The Bristol-based manufacturer of steel mountain bike frames has experienced zero failures on its V3 frames to date. As the announcement clarifies, “That means that no frames have failed under any circumstances since V3 was introduced in November 2022”.

With no snapped, cracked, flared, broken or bent V3 frames on record, Starling is keen to emphasise its commitment to its customers and its confidence in its products.

Building on this, the updated V3 design adds “a revised, stronger main pivot assembly, an anti-flare headtube, an anti-seize seat post insert and various other small updates to improve the longevity and ride quality of frames.”

Hand-built. Steel. British.

The brand is keen to emphasise its hand-built, steel mountain bike frames are built to last, and designed to counter throw-away culture, along with the bike industry’s ‘new bike every season’ mindset.

Many of its customers are riding bikes that are several years old, dating back to the early days of the brand, with many owners on bikes that are seven or eight years old and still going strong.

The frames are designed to be tough enough to last indefinitely but also to be repairable, and to be refurbished.

Starling offers its warranty to all customers, covering manufacturing failures and also a crash-repair service and frame repair, repaint and refurbishment services.

Repair. Recommission. Ride again.

Should a frame fail or be damaged, it can often be repaired in-house and returned to the customer in nearly good-as-new condition.

Frames can also be refurbished, repainted and often upgraded to keep them running beautifully year after year. Because the frames are steel, almost all damage can be repaired rather than the whole frame being scrapped.

The warranty will now cover customers for seven years, applying to original owners.

Non-original owners are also welcome to contact Starling with any issues, with the brand’s frame repair and refurb service available to them.