BikeBiz Bicycle and cycling retail news
Rad Power Bikes is teaming up with Go Bike Service to bring assembly, test rides, and maintenance directly to the doorsteps of its European customers.
The brand has said the move expands its full-service capabilities while furthering its investment in making e-bikes more accessible to people around the world.
“The services provided through this partnership will bring our consumer-direct model full circle in Europe,” said Arno Saladin, European business director for Rad Power Bikes. “By adding Go Bike Service as an extension of our team, we’ll be able to give customers an exceptional riding experience at every step of their e-bike journey.”
The partnership compliments Rad Power Bikes’ current European consumer-direct operations, including online sales and technical support in 38 European countries, mobile test rides in the Netherlands, and a retail showroom in Utrecht. Go Bike Service will provide convenient and affordable assembly and maintenance for customers in Germany, the Netherlands, France, Belgium, and Denmark. Rad Power Bikes offers similar programmes for their customers in the United States and Canada.
Those within Go Bike Service coverage areas can get their new e-bike from Rad Power Bikes professionally built, tuned, and delivered direct to their door for €99. At-home demos and maintenance will also be rolled out, and customers can sign up for a membership, which includes all services plus mobility assurance.
“Go Bike Service was founded with 100% service in mind. We provide Rad Power Bikes’ customers with a superb experience: delivery and service at your home or work when you want it,” said Ward Grootjans, managing director of Go Bike Service. “Customers will have peace of mind that their new e-bike is professionally assembled and tuned for years of pure riding enjoyment.”
The RadRhino electric fat tyre bike and RadWagon electric cargo bike models are both included within the Go Bike Service programme.
