Kryptonite’s postal exchange programme extends to co-branded locks

Kryptonite has said it will also exchange the following co-branded tubular cylinder locks:

Giant by Kryptonite

Trek by Kryptonite, including Ali Baba and Sherlock U-Locks, and the Dreadlock Armored Cable

Most of these locks are US-only.

Consumers who want to take part in Kryptonite upgrade programme need to fill in a ‘lock exchange form’ at http://www.kryptonite.com . The consumers are then auto-emailed with details on the upgrade plan. The programme is open to consumers around the world, with national distributors not involved in the data capture or shipping.

Some consumers have voiced concerns that the multi-million dollar exchange programme isn’t being carried out via bike shops, leaving their bikes ‘lock less’ until the new, more secure locks arrive.

BIKEBIZ.COM ARTICLE INDEX

Wednesday 29th September: Brand attack: how many ways can consumers tell you they’re unhappy?

http://www.bikebiz.co.uk/…/article.php?id=4723

At first, disbelief. Anger follows. Tort lawyers then smell blood and launch putative class actions. Is sarcasm the last stage or merely another point along the road? A US consumer has placed Kryptonite replacement keys on Ebay. They’re felt tip pens. "If you really bid on this, you missed the point of the auction, but I will still gladly take your money anyways," said russw19.

Friday 24th Sept: Bike bosses round on round-key lock makers

http://www.bikebiz.co.uk/…/article.php?id=4696

Gordon Fisher, MD of Fisher Outdoor Leisure, has told BikeBiz.com he and other bicycle trade execs were interviewed by newsreader John Humphries on BBC Radio 4 on 3rd December 1992. The subject matter? Bike locks which could be opened with Bic pen barrels. Prices for locks secured with ACE mechanisms dropped overnight, indicating the Bic method was well known at the time. Nigel Moore, MD of Moore Large, said: "It does our industry no good if the public are ripped off."

Monday 20th Sept: Bikeforums.net hit by upsurge in Bic-fondling visitors

http://www.bikebiz.co.uk/…/article.php?id=4659

As of late Sunday night, the Kryptonite vs Bic posting on Bikeforums.net had been read 340 000 times, and the movies, hosted elsewhere, downloaded by half a million unique users. Forum owner Joe Gardner, who holds down a full-time job and runs the site in his spare time, is now out of pocket because he had to lease extra gigabytes of server space to cope with the rush on his site following reports on CNN.com, Wired.com, 370+ news-sites, and a front page splash in the New York Times.

Wednesday 22nd Sept: Cycling attorney files class action against Kryptonite

http://www.bikebiz.co.uk/…/article.php?id=4668

The class action has been filed at the San Diego Superior Court Case, California. Despite the fact many lock manufacturers supply security products which can be opened with deformable plastic tubes – such as Bic pen barrels – it’s only Kryptonite mentioned in the class action. Attorney firm Estey-Bomberger bases its action on Kryptonite’s failure to change from tubular cylinder mechanisms after the Bic-opening method was first publicised in a British bicycle magazine in 1992. BikeBiz.com is cited as a source of evidence in the class action.

Wednesday 22nd September: Kryptonite does not win ‘dilution’ case against DC Comics, owner of Superman brand

http://www.bikebiz.co.uk/…/article.php?id=4672

Ingersoll-Rand’s Kryptonite execs are probably seeing more lawyers than they like right now. On top of the Bic wrangle, DC Comics has come out best in the first stage of a long-running dispute over the use of the name usually associated with Superman.

Thursday 23rd September: Kryptonite changes tack; offers free product exchanges

http://www.bikebiz.co.uk/…/article.php?id=4676

Last week, Kryptonite came out with a caveat-heavy crossbar upgrade programme. This has now been scrapped. Now, owners of Kryptonite tubular cylinder locks – the ones that can be opened with Bic pens – can hand in their locks in an amnesty programme that will see them walk away with free locks. No other supplier of locks using ACE cylinders have announced any sort of exhange programme.

Friday 24th September: $200m locks lawsuit launched against Kryptonite and others

http://www.bikebiz.co.uk/…/article.php?id=4686

A class action against Kryptonite was filed in California earlier this week. Now, a Canadian lawyer has launched a lawsuit to help gain compensation for "hundreds of thousands" of bicycle lock owners. Significantly, Sack Goldblatt Mitchell of Toronto names not just Kryptonite in the suit but Norco and Bike Guard, too. The company says it will also add "bicycle retailers" to the list.

Saturday 18th September: Kryptonite was not too slow to respond to consumer attacks, says Tocci

http://www.bikebiz.co.uk/…/article.php?id=4651

Donna Tocci is getting lots of media name-checks at the moment. She’s the Kryptonite spokeswoman quoted in hundreds of news-site articles syndicated across the US and beyond. She believes Kryptonite has acted as swiftly as it could, given the circumstances.

Thursday 16th September: Write it down to experience, Kryptonite to offer lock upgrades

http://www.bikebiz.co.uk/…/article.php?id=4640

Sheath those Bics, Kryptonite is to offer owners of Evolution and KryptoLok locks the ability to upgrade their crossbars to the new disc-style cylinder. The mechanism for this has yet to be worked out, says the company.

Thursday 16th September: The pen is mightier than the….u-lock

http://www.bikebiz.co.uk/…/article.php?id=4637

In a bizarre case of coincidental product syncronicity, the plastic barrel of a certain type of biro can easily open a certain type of tubular cylinder locking mechanism, popular on u-locks. This was first described in a British bicycle magazine in 1992 but the issue then disappeared from public view. But, in a powerful demonstration of how quick and cruel the internet can be, an American cyclist has rediscovered the Bic-pick and posted a Quicktime movie to a bike bulletin board, showing a Kryptonite lock being popped open in seconds. Kryptonite has responded, but slowly…