Workshop Technician - Specialized UK Retail, Guisborough Location: Specialized Guisborough - Bike Scene SUMMARY Fancy working for one of the world’s most innovative, iconic brands? Specialized Guisborough is looking for a new Workshop Technician to work with our talented team. An integral position within the wider Specialized UK Retail Team, this new teammate will work with the store team to deliver exceptional customer service, work to deadlines to maintain standards, seek to understand rider needs and work on some of the world’s most exciting bikes. KEY RESPONSIBILITIES- what you’ll be doing day-to-day Serving customers in-store, by phone and other digital communication tools Building and checking bikes for display and prior to rider handover Checking in riders’ bikes and repairing as per the job expectation. This will include all brands and types of bikes Servicing of suspension components Fault finding on e-bikes Processing warranty work, deliveries and stock transfers Completing stock checks and accurately recording anomalies General cleaning and maintenance of equipment Professional and friendly conduct at all times Ad hoc requests from leadership The opportunity to work at events WHAT YOU NEED TO WIN Technically excellent with bicycles and related products Sound diagnostic capability and a curiosity for emerging technologies Industry experience preferred but not essential Experience of repairs and maintenance of bikes Sound product knowledge and the drive to learn continuously Empathy for riders in order to best deliver exceptional customer service Numeracy and literacy skills Clear and effective communicator and diagnostics I.T. skills in order to operate in store systems About Specialized: First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.