Job Description: Swinley Bike Hub sits at the trail head of the Swinley Forest Trail Centre, Berkshire, RG12 7QW. Swinley Bike Hub is an independently owned business that is looking to grow our workshop and workshop services. We have a culture of embracing the forest that surrounds us and we are looking to hire into our team a mechanic to manage our fleet and to grow our customer servicing portfolio. Job summary: As Mechanic, you are responsible for supporting the workshop manager to manage our 100 bike fleet, and to onboard, service and engage with our customers on their bike servicing. Responsibilities: Managing the Vitus & Trek hire and demo fleet whilst supporting the workshop manager. Managing daily repair workload and working with wider team across the business in daily activities Workshop calendar management and monitoring lead times to ensure growth of customer base and workshop efficiency. Constant review on tooling needs and condition of existing tools Ability to form quotes for repair within a customer’s budget. The ability to carry out all types of servicing at the most professional level. A high level of product knowledge, knowing supplier brands and use of B2B websites. Knowledge of POS systems, to be able to contact customers to arrange bike collections, via email, SMS or phone. Maintain high Health & Safety standards and adhere to all Health & Safety policies. Follow all risk assessments and safe systems of work relevant to your role. Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach agreement on any changes. Requirements: Cytech 2 / equivalent qualifications. 2 years+ experience of working as a mechanic a within a professional high paced environment. Great Communication Skills/Organisation Customer Service/Phone Manner. Leadership skills. The ability to lift and deal with bikes 25kg+. Availability to work weekdays and weekends as necessary. Salary: £23K, negotiable dependant on experience How to apply: Please email CVs to emma@swinleybikehub.com