Introduction: We are looking for an experienced mechanic to take on the role of Workshop Manager. In this role you will be responsible for the day-to-day management of our in-house workshop, as well as managing our mechanic team and being the go-to technical guru. The role will also include supporting the General Manager and Program Coordinator in the day-to-day running of various bike maintenance services including off-site servicing and bike maintenance training. We run a range of services to encourage more cycling both for leisure and fun. As part of a small team there is plenty of scope to make this role your own. We offer fun cycle-themed event activities, Dr Bike sessions, maintenance training and pool bike packages. Our customers include businesses, local authorities, schools and community groups, as well as individuals. Whatever it is, we’re here to encourage people to cycle! Job purpose: To run the in-house workshop including: Ensuring that workshop bookings are correctly scheduled Overseeing that all repairs are performed in a timely manner and to a high standard Training mechanics in procedures and process, both for repair plus admin Ensuring profitability Provide outstanding customer service Assist the Program Coordinator in: Allocating mechanics to off site jobs Insuring that repairs are performed to standard Oversee the mechanic team: Manage the current team, including, but not limited to: holiday allocation, HR and scheduling Assist the General Manager and Program Coordinator with recruitment Main duties and responsibilities: Be the go to person for all technical questions and issues To manage the workshop bookings and repair scheduling Line manage the team of mechanics including, but not limited to: holiday scheduling, reviews and HR Maintaining an efficient and clean workshop Insuring the profitability of the on site workshop and standards are maintained Be the technical person for all repairs and maintenance Track and order inventory for the workshop and customer repairs Work closely with the Program Coordinator to schedule mechanics for external jobs Book in stock to our EPOS system when required Give support to the Shop Manager and the rest of the team as required Person Specification Who we are looking for: We are looking for a driven individual who is great with customers and a very technically capable mechanic. You will need to be used to allocating your time efficiently and working under time constraints. As part of a small team you will need to be dynamic, organised and a great communicator. We are a small business and all need to chip in where there is need. Candidates need to be flexible and have a can-do attitude. The highest ethical standards are required at all times. All dealings and disclosures with clients, suppliers and others must be consistent, open and trustworthy and in line with current data protection laws. Salary: £26-29k How to apply: Please send an up to date CV and cover letter to hr@outspokencycles.co.uk. If you have any questions about the role, please contact us at the above email address or on 01223 789606.