Specialist Retail Assistant

Specialist Retail Assistant

Location: Northern Ride, Malton, North Yorkshire

Type: Full-time (5 Days) or Part Time (4 Days) both including Saturday’s | Permanent

Starting Salary: £30,000 – £35,000 (dependent on experience)

About the Role

We are looking for a Specialist Retail Assistant to join our team with excellent communication skills and a demonstratable interest in road and gravel cycling. The role will require you to gain in-depth knowledge of the premium cycle brands we stock and the skills necessary to support customers in their purchase journey. You will be a quick learner and be provided with in-house technical training on bicycle geometry, bicycle sizing/fitting and the setup of the latest componentry in road and gravel cycling. These skills will allow you to support our customers in their purchase and provide excellent customer service. The right candidate will have the freedom to shape and develop the position around their strengths, interests, and experience with an opportunity to take on additional responsibilities. Although prior cycle industry experience and qualifications may be beneficial, this is not essential with the right candidate showing interest, enthusiasm and a pro-active attitude towards developing in the role.

Key Responsibilities

• Provide expert advice and exceptional customer service to cyclists
• Communicate clearly and enthusiastically across all channels (in-person, phone, email, and digital)
• Support customers with product recommendations, bike sizing, and technical queries
• Use computer systems confidently for customer records, orders, and inventory
• Merchandising of the store including assembly of new bicycles

Essential Criteria

• A genuine passion and demonstratable interest in road and gravel cycling
• Highly personable with a natural, friendly personality
• Strong communication skills (both verbal and written) – you must be able to demonstrate this clearly
• Competent with computers and common software programmes (Microsoft Office etc)
• Professional, positive attitude and strong work ethic

Desirable Criteria

• Solid knowledge of road and gravel cycling, products, and trends
• Understanding and experience with road/gravel bike sizing/fitting
• Understanding and experience with road/gravel cycling mechanics
• Marketing or content creation experience (social media, blogs, newsletters, etc.)
• Previous experience in sales, retail, customer service, or the cycling industry

What We Offer

• Competitive starting salary (DOE)
• Opportunity to shape your own role to play to your strengths and interests
• Opportunity for growth and additional responsibilities
• Technical training provided in-house
• A friendly, cycling-focused working environment
• Staff pricing on new bicycles and accessories

If you’re someone who has a passion for road and gravel cycling, and wants a role where you can really make it your own, we’d love to hear from you.

How to Apply

Please send your CV and a short covering note to ash@northernride.com telling us:

1. Why you’re passionate about road and gravel cycling
2. How your skills match the role

Applications will be reviewed on a rolling basis. Early applications are encouraged.

Contact Details | Northern Ride
Northern Ride, 19 Saville Street, Malton YO17 7LL
01653 699070
ash@northernride.com