Welcome to the Bike project\u00a0\r\n\r\nOur mission is simple, to get refugees cycling! We are a community of refugees, mechanics, staff and volunteers. We collect donations of second-hand bikes, fix them together at our\u00a0 workshop, and then donate them to asylum seeking refugees. A proportion of the bikes that\u00a0 we receive are sold through our online shop to generate funds, the proceeds of which\u00a0 support The Bike Project, and ensure our long-term sustainability.\u00a0\r\n\r\nThere are approximately 13,500 asylum seekers that flee to London each year and almost\u00a0 27,500 bikes are abandoned in the same period. Our mission is to match the two.\u00a0\u00a0\r\n\r\nThe Bike Project is going through a significant period of growth, turning over \u00a31.5 million in\u00a0 2020. We are expanding the delivery of bike donations, Pedal Power and Bike Buddies whilst\u00a0 developing our retail arm, The Bike Shop. We are looking for a Shop Lead Technician to\u00a0 service and repair cycles in our new venture in Colliers Wood as well act as a technical\u00a0 supervisor, manage junior technicians and external contractors and lead on essential\u00a0 processes to ensure smooth week to week operating in the shop.\u00a0\r\n\r\nIn this pack you will find more information about the role and the benefits we offer.\u00a0\r\n\r\nPlease apply by 31st May 2021 by sending a CV and cover letter to: firstname.lastname@example.org.\u00a0\r\n\r\nYour cover letter should address the following questions:\u00a0\r\n\r\nHow does your experience to date match the job and person specification?\u00a0\r\n\r\nPlease also tell us why you are interested in the refugee sector (include any challenges\u00a0 you have had to overcome in your own life which you feel are relevant)\u00a0\r\n\r\nWe particularly encourage applications from women, disabled, and Black, Asian, and\u00a0 Minority Ethnic (BAME) candidates, and those who have personal experience of being a\u00a0 refugee. A diversity monitoring form is included in the link.\u00a0\r\n\r\nThank you for your interest in the Bike Project and best of luck with your application\u00a0\r\n\r\nBest Wishes\u00a0\r\n\r\nJem Stein\u00a0\r\n\r\nCEO\r\n\r\nABOUT THE ROLE\u00a0\r\n\r\nJob Title: Shop Lead Technician\u00a0\r\n\r\nHours: Full time role (includes all Fridays and Saturdays) Based at: Located at Colliers Wood Workshop\u00a0\u00a0\r\n\r\nSalary: \u00a330,000 per annum\u00a0\r\n\r\nPURPOSE OF ROLE:\u00a0\u00a0\r\n\r\nThe primary purpose of this role is to service and repair cycles at our new venture in Colliers\u00a0 Wood. There is a higher expectation on output in this role, than in the more junior roles in\u00a0 the organisation, to reflect experience. The Shop Lead Technician will also act as the\u00a0 technical supervisor, manage junior technicians and external contractors and lead on\u00a0 essential processes to ensure smooth week to week operating in the shop.\u00a0\r\n\r\nKey Responsibilities:\u00a0\r\n\r\nTo fully service\/ repair on average a minimum 10 cycles per working week (avg. 3hr working\u00a0 time per bike).\u00a0\r\n\r\nTo lead on processes to ensure smooth to week to week operating in Colliers Wood\u00a0\r\n\r\nTo carry out all repairs to standards outlined and at an acceptable pass rate agreed with the\u00a0 site manager.\u00a0\r\n\r\nThe role holder will carry out key activities to contribute to the charitable and commercial\u00a0 aims of the project. In this role, these activities will include providing bike servicing and\u00a0 repairs to the public.\u00a0\r\n\r\nKey Activities:\u00a0\r\n\r\nUse Salesforce to accurately add all parts and stock used on bikes. At times to assist the\u00a0 Stock Coordinator with stock takes or daily line counts.\u00a0\r\n\r\nWhen necessary assist with front of house activities e.g. allocating and sizing bikes and\u00a0 safety accessories to beneficiaries, responding to general project enquiries.\u00a0\r\n\r\nAt times to support the Technical Assistants\/Bike Processor with processing and registering\u00a0 new bike stock, walk-in donations and scrap management across the site.\u00a0\r\n\r\nEncourage each other to work tidy and efficiently, keep all tool and spares in use in their\u00a0 appropriate place. Help maintain a safe working to environment and raise awareness of\u00a0 potential risks straight away.\r\n\r\nWhen necessary assist with front of house activities e.g. allocating and sizing bikes and\u00a0 safety accessories to beneficiaries, responding to general project enquiries.\u00a0\r\n\r\nPerson Specification\r\n\r\n\r\n\r\nRequirement\u00a0\r\nEssential\/Desirable\r\n\r\n\r\nCan demonstrate a minimum of 3 yrs\u00a0 experience repairing and maintaining\u00a0 cycles in a busy bike shop\/workshop or\u00a0 freelancing for such organizations.\u00a0\r\n\r\nExperience of supervising other technicians\r\nEssential\u00a0\r\n\r\nEssential\r\n\r\n\r\nExpected to hold a current cycle maintenance and repair Level 2 Qualification such as City and Guilds or Cytech or equivalent. Mature technicians with a proven track record of\u00a0 industry wide technical experience may\u00a0 also be considered.\r\nEssential\r\n\r\n\r\nSome knowledge of Microsoft Office\u00a0 beneficial. Experience with CRM systems\u00a0 such is highly desirable, in addition to\u00a0 web or cloud based platforms useful.\r\nDesirable\r\n\r\n\r\nEvidence of ability to problem solve with\u00a0 minimal supervision.\r\nEssential\r\n\r\n\r\nEvidence of ability to manage their own\u00a0 workload and meet the expectations of\u00a0 a target driven workplace with excellent\u00a0 time keeping.\r\nEssential\r\n\r\n\r\nEvidence of good communication skills\u00a0\r\nEssential\r\n\r\n\r\nEvidence of excellent interpersonal\u00a0 awareness and the ability to listen and\u00a0 understand the needs of others.\r\nEssential\r\n\r\n\r\nShares The Bike Project\u2019s values and\u00a0 ethos and committed to The Bike\u00a0 Project\u2019s vision\r\nEssential\r\n\r\n\r\nExcellent English language skills (both\u00a0 written and oral) are essential for this\u00a0 role\u00a0\r\nEssential\r\n\r\n\r\nAdditional language skills (preferably\u00a0 Arabic, Farsi, French or Amharic)\u00a0\r\nDesirable\r\n\r\n\r\nKnowledge of the refugee sector in the\u00a0 UK, and experience of working or\u00a0 volunteering for a charitable organization\r\nDesirable\r\n\r\n\r\nAbility to conduct all duties in a\u00a0 manner that is non-judgmental and\u00a0 respects differences\u00a0\r\n\r\nAdvocate for cycling\r\nEssential\u00a0\r\n\r\nEssential\r\n\r\n\r\n\r\nThis job will include working from time to time with vulnerable people in sometimes\u00a0 challenging situations, as such, a DBS basic disclosure will be required. The role includes\u00a0 weekend work and occasional evening work, and may also require working outside.\u00a0\r\n\r\nThe role requires individual to work on their feet for long periods of time, as well as lift\u00a0 and move heavy objects e.g. bikes. An openness and sensitivity to religious and cultural\u00a0 differences is essential when interaction with beneficiaries.\u00a0\r\n\r\nBenefits\u00a0\r\n\r\nFlexible Working Hours\u00a0\r\n\r\nAt the Bike Project we know all our staff are deeply committed to our cause, love their jobs, and\u00a0 want to do well.\u00a0\u00a0\r\n\r\nThis is great because we do expect hard work, passion, commitment. We also want staff to have a\u00a0 good work life balance and do not expect them to be working a lot of extra hours on a regular basis.\u00a0\r\n\r\nWe therefore have a truly flexible approach to working hours and a TOIL policy so that staff can\u00a0 manage busy projects without damaging their overall work life balance\u00a0\r\n\r\nRoles and Training\u00a0\r\n\r\nThe Bike Project aims to provide varied and rewarding roles, a supportive and ethical culture, lots of\u00a0 opportunities for development and progression as well as competitive levels of pay to retain a\u00a0 suitably skilled and experienced professional staff.\u00a0\u00a0\r\n\r\nWe have an appraisal scheme that focuses very much on development, a range of training available\u00a0 around topics such as personal productivity, mental health fitness, culture and values training, as\u00a0 well as training specifically tailored to individual roles.\u00a0\r\n\r\nHolidays and sabbaticals\u00a0\r\n\r\nWe offer 28 days holiday, including bank holidays, and we close the office in between Christmas and\u00a0 New Year, adding another three days holiday. Staff accrue an extra day for every year of service, up\u00a0 to a maximum of 33 days per annum.\u00a0\r\n\r\nSabbaticals are available for staff with long service\u00a0\r\n\r\nFamily Leave\u00a0\r\n\r\nWe offer enhanced maternity pay (13 weeks full pay, including statutory maternity leave and\u00a0 thirteen weeks half pay) subject to eligibility criteria. We also offer enhanced paternity pay of three weeks full pay.\u00a0\r\n\r\nSick Leave\u00a0\r\n\r\nWe offer two weeks full pay and two weeks half pay\u00a0\r\n\r\nCycling\u00a0\r\n\r\nFor keen cyclists (as most of us are) this is the place to be for benefits relating to cycling. We offer\u00a0 discounted bikes, discounts on bike parts and cycling accessories and a free bike service.\u00a0\u00a0\r\n\r\nPensions\u00a0\r\n\r\nWe offer a pension scheme with an employers\u2019 contribution of 4 % and employees\u2019 contribution of\u00a0 4%\u00a0\r\n\r\nTeam Building\r\n\r\nWe also hold cycle rides as part of team building including Ride London. We hold quarterly staff\u00a0 lunches, an annual fun day and annual party.