Welcome to the Bike project Our mission is simple, to get refugees cycling! We are a community of refugees, mechanics, staff and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. A proportion of the bikes that we receive are sold through our online shop to generate funds, the proceeds of which support The Bike Project, and ensure our long-term sustainability. There are approximately 13,500 asylum seekers that flee to London each year and almost 27,500 bikes are abandoned in the same period. Our mission is to match the two. The Bike Project is going through a significant period of growth, turning over £1.5 million in 2020. We are expanding the delivery of bike donations, Pedal Power and Bike Buddies whilst developing our retail arm, The Bike Shop. We are looking for a Shop Lead Technician to service and repair cycles in our new venture in Colliers Wood as well act as a technical supervisor, manage junior technicians and external contractors and lead on essential processes to ensure smooth week to week operating in the shop. In this pack you will find more information about the role and the benefits we offer. Please apply by 31st May 2021 by sending a CV and cover letter to: recruitment@thebikeproject.co.uk. Your cover letter should address the following questions: How does your experience to date match the job and person specification? Please also tell us why you are interested in the refugee sector (include any challenges you have had to overcome in your own life which you feel are relevant) We particularly encourage applications from women, disabled, and Black, Asian, and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. A diversity monitoring form is included in the link. Thank you for your interest in the Bike Project and best of luck with your application Best Wishes Jem Stein CEO ABOUT THE ROLE Job Title: Shop Lead Technician Hours: Full time role (includes all Fridays and Saturdays) Based at: Located at Colliers Wood Workshop Salary: £30,000 per annum PURPOSE OF ROLE: The primary purpose of this role is to service and repair cycles at our new venture in Colliers Wood. There is a higher expectation on output in this role, than in the more junior roles in the organisation, to reflect experience. The Shop Lead Technician will also act as the technical supervisor, manage junior technicians and external contractors and lead on essential processes to ensure smooth week to week operating in the shop. Key Responsibilities: To fully service/ repair on average a minimum 10 cycles per working week (avg. 3hr working time per bike). To lead on processes to ensure smooth to week to week operating in Colliers Wood To carry out all repairs to standards outlined and at an acceptable pass rate agreed with the site manager. The role holder will carry out key activities to contribute to the charitable and commercial aims of the project. In this role, these activities will include providing bike servicing and repairs to the public. Key Activities: Use Salesforce to accurately add all parts and stock used on bikes. At times to assist the Stock Coordinator with stock takes or daily line counts. When necessary assist with front of house activities e.g. allocating and sizing bikes and safety accessories to beneficiaries, responding to general project enquiries. At times to support the Technical Assistants/Bike Processor with processing and registering new bike stock, walk-in donations and scrap management across the site. Encourage each other to work tidy and efficiently, keep all tool and spares in use in their appropriate place. Help maintain a safe working to environment and raise awareness of potential risks straight away. When necessary assist with front of house activities e.g. allocating and sizing bikes and safety accessories to beneficiaries, responding to general project enquiries. Person Specification Requirement Essential/Desirable Can demonstrate a minimum of 3 yrs experience repairing and maintaining cycles in a busy bike shop/workshop or freelancing for such organizations. Experience of supervising other technicians Essential Essential Expected to hold a current cycle maintenance and repair Level 2 Qualification such as City and Guilds or Cytech or equivalent. Mature technicians with a proven track record of industry wide technical experience may also be considered. Essential Some knowledge of Microsoft Office beneficial. Experience with CRM systems such is highly desirable, in addition to web or cloud based platforms useful. Desirable Evidence of ability to problem solve with minimal supervision. Essential Evidence of ability to manage their own workload and meet the expectations of a target driven workplace with excellent time keeping. Essential Evidence of good communication skills Essential Evidence of excellent interpersonal awareness and the ability to listen and understand the needs of others. Essential Shares The Bike Project’s values and ethos and committed to The Bike Project’s vision Essential Excellent English language skills (both written and oral) are essential for this role Essential Additional language skills (preferably Arabic, Farsi, French or Amharic) Desirable Knowledge of the refugee sector in the UK, and experience of working or volunteering for a charitable organization Desirable Ability to conduct all duties in a manner that is non-judgmental and respects differences Advocate for cycling Essential Essential This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. The role includes weekend work and occasional evening work, and may also require working outside. The role requires individual to work on their feet for long periods of time, as well as lift and move heavy objects e.g. bikes. An openness and sensitivity to religious and cultural differences is essential when interaction with beneficiaries. Benefits Flexible Working Hours At the Bike Project we know all our staff are deeply committed to our cause, love their jobs, and want to do well. This is great because we do expect hard work, passion, commitment. We also want staff to have a good work life balance and do not expect them to be working a lot of extra hours on a regular basis. We therefore have a truly flexible approach to working hours and a TOIL policy so that staff can manage busy projects without damaging their overall work life balance Roles and Training The Bike Project aims to provide varied and rewarding roles, a supportive and ethical culture, lots of opportunities for development and progression as well as competitive levels of pay to retain a suitably skilled and experienced professional staff. We have an appraisal scheme that focuses very much on development, a range of training available around topics such as personal productivity, mental health fitness, culture and values training, as well as training specifically tailored to individual roles. Holidays and sabbaticals We offer 28 days holiday, including bank holidays, and we close the office in between Christmas and New Year, adding another three days holiday. Staff accrue an extra day for every year of service, up to a maximum of 33 days per annum. Sabbaticals are available for staff with long service Family Leave We offer enhanced maternity pay (13 weeks full pay, including statutory maternity leave and thirteen weeks half pay) subject to eligibility criteria. We also offer enhanced paternity pay of three weeks full pay. Sick Leave We offer two weeks full pay and two weeks half pay Cycling For keen cyclists (as most of us are) this is the place to be for benefits relating to cycling. We offer discounted bikes, discounts on bike parts and cycling accessories and a free bike service. Pensions We offer a pension scheme with an employers’ contribution of 4 % and employees’ contribution of 4% Team Building We also hold cycle rides as part of team building including Ride London. We hold quarterly staff lunches, an annual fun day and annual party.