Sales & Custom Build Specialist

Job Title: Sales & Custom Build Specialist

Company: London Bike Studio

Location: London

Salary:£28,000-£30,000

Full time

How to apply: Please send your CV and a short introduction to team@londonbikestudio.org

Job Description

Introduction

London Bike Studio is an independent, locally owned bicycle shop and workshop based in Stoke Newington. We’ve recently expanded into a larger space on the High Street and have a number of exciting opportunities ahead as the business continues to grow.

We’re a community-driven bike shop and workshop with a strong green mindset, focused on delivering friendly customer service and high-quality repairs in a professional, efficient and down-to-earth way.

Alongside a wide range of bikes, parts and accessories, we specialise in custom bike builds tailored to each rider’s needs. We also share our knowledge through maintenance courses, helping customers learn how to care for their bikes and enjoy cycling even more.

If this sounds like a place you’d enjoy working and you have experience in the cycling industry, we’d love to hear from you.

Sales & Custom Build Specialist

Start date: Immediate

This is Sales & Custom Build Specialist role, but with a strong focus on premium bikes, custom builds and technical customer advice, whilst helping to create a welcoming, knowledgeable and professional experience for everyone who walks into the shop.

This is a front-of-house role focused on customer service, retail sales and supporting the day-to-day running of the shop floor. You’ll work closely with the Retail Manager and workshop team to ensure customers receive great service from the moment they arrive.

More importantly, we’re looking for someone who genuinely loves bikes.

Whether it’s helping a commuter choose the right lock, specifying components for a custom project, or getting excited about the latest products, you’ll be someone who enjoys talking bikes all day and helping customers make informed decisions.

London Bike Studio has developed a reputation for custom builds, premium components and thoughtful advice. While much of the role involves supporting day-to-day retail operations, you’ll also play an important part in helping customers bring dream builds to life and turning ideas into finished bikes.

Key Responsibilities

As a member of the retail team, your responsibilities will include:

• Providing excellent, friendly and knowledgeable customer service
• Offering advice to help customers choose the right bikes, parts and accessories
• Handling sales through our POS system and managing special orders
• Opening the till and preparing the shop for the trading day
• Responding to customer phone calls and emails
• Keeping the shop floor organised, clean and well merchandised
• Assisting with stock control, restocking and visual merchandising
• Receiving deliveries and notifying customers about special orders
• Reporting stock gaps and customer feedback to the Retail Manager
• Managing showroom display stock and seasonal ranges
• Liaising with customers and suppliers on custom bike builds
• Assisting with the specification and planning of custom bike projects
• Handling warranty claims professionally and efficiently
• Ensuring health and safety standards are followed at all times

We’re Looking for Someone Who

• Is personable, friendly, confident and shows strong initiative
• Has excellent knowledge of bikes, components and accessories
• Is passionate about cycling and enjoys sharing that enthusiasm with customers
• Has experience in a similar role within the bike industry
• Brings strong sales experience and understands customer needs
• Has the technical knowledge to advise customers on custom builds from frame to end
• Can confidently discuss groupsets, wheelsets, finishing kit and bike fit considerations
• Can work full-time, 5 days per week, including one weekend day
• Has excellent spoken and written English
• Is organised and able to manage a busy shop floor environment
• Has experience using POS systems and workshop scheduling software
• Is comfortable using digital tools in a fast-paced retail environment

Take a look at our website and Instagram to get a feel for who we are, what we stand for, and the kind of work, bikes and fun you can expect as part of the team.

Instagram: instagram.com/londonbikestudio

Website: londonbikestudio.org