Head Technician

Job Title: Head Technician – Cycle Workshop

Location: Sigma Sports – Letchworth Garden City  

Hours: 40 hours (Monday-Sunday) 

Reports to: Store Manager 

About Sigma Sports: 

Founded in 1992 by two best friends, Sigma Sports has grown from humble  beginnings to become a leading premium cycling retailer. With a passion for cycling  at its core, we are proud of our heritage and our reputation as a trusted hub for the  cycling community. We offer a curated selection of the finest bikes and accessories,  alongside state-of-the-art workshops and bespoke bike fitting services. Our team is  dedicated to providing expert advice, high-quality servicing, and a welcoming  experience to cyclists of all levels. 

We are looking for a skilled, passionate and dedicated Head Technician to deliver  exceptional customer experiences in-store. If you’re passionate about cycling, want  to work with the best brands in the industry and enjoy providing expert service, we  want to hear from you. 

Position Overview:  

As the Head Technician of one of our newest stores you will be responsible for  managing the work which flows through the workshop, completing work on some of  the highest quality bikes available. You will have the opportunity to help build a  workshop environment and team in your own vision, playing a significant role in  customer satisfaction and retention after the purchase of their new bike as well as  servicing their current cycles. We operate an open workshop; successful candidates  will be customer facing. 

Key Responsibilities: 

• Team Leadership: Lead and mentor the workshop team, providing guidance,  support, and ongoing training to enhance mechanics’ skills. 
• Quality Assurance: Ensure all repair and maintenance work is performed to  the highest standards, focusing on precision and efficiency. 
• Complex Diagnosis: Diagnose intricate mechanical issues across a wide  range of bike types, including road, mountain, gravel, and e-bikes, and  provide clear guidance on solutions. 
• Workflow Management: Oversee daily operations, prioritise tasks, and  manage resources to ensure smooth and efficient workshop functionality.
• Workspace Maintenance: Maintain a clean, safe, and organised workspace,  ensuring all tools and equipment are operational. 
• Customer Service: Act as the primary contact for customer inquiries related  to repairs, offering expert insights and clear communication to resolve issues.
• Collaboration: Work closely with store management to align workshop  processes with the broader goals of the business. 
• Customer Engagement: Keep customers informed throughout the service  process to ensure a positive experience. 

Skills & Experience: 

• Extensive professional experience as a bike mechanic, with proven leadership  experience in a workshop environment. 
• Advanced technical expertise in bike mechanics, including comprehensive  knowledge of modern bike technologies and e-bike systems. 
• Cytech Level 3 certification is highly desirable; Cytech Level 2 with substantial  experience will also be considered. 
• Strong problem-solving abilities with the capability to work both independently  and collaboratively. 
• Exceptional communication and organisational skills, along with a team focused approach to leadership. 

Why Work With Us? 

• Competitive salary up to £30,500 
• A supportive, passionate team that shares your love for cycling.
• Opportunities for career growth and professional development.
• Generous staff discounts across a wide range of premium cycling products.
• Work for a well-established and respected brand in the cycling community.
• Access to a dynamic environment with state-of-the-art workshops, bespoke  bike fitting services, and expert advice. 
• In house cycle to work scheme  

At Sigma Sports, we are driven by a passion for cycling and a commitment to  delivering the best for our customers. If you have the experience and enthusiasm to  lead a team in delivering premium service and helping others enjoy the sport, apply  today! 

How to Apply: 

Please submit your CV and a cover letter outlining why you’re the perfect fit for this  role to sam.fuller@sigmasports.com. We look forward to hearing from you!