Experienced Mechanic

Paradise Cycles is the most highly rated service & repair workshop in London, with over 700 5-star reviews to our name. Founded in 2013, the company has developed a lot and gone from strength to strength thanks to our incredible team and our reputation for consistent good work & customer experience.

The company is independently owned and operated, and is proud of the relaxed, friendly, accessible, and professional atmosphere that underpins our ideology; Paradise is for everyone! Our aim is to make the business a pleasure to work for, or to be a customer of.

If you think that you would fit in with our team, and that you can help us to keep providing quality repair solutions to the cyclists of London, then please keep reading. 

Applicants will need to have experience working as a bicycle mechanic on a variety of bike types. The more you know about bikes in both nerdy & general sense, the better. And if you possess an eye for detail and a logical mindset then that would serve you well in the role.

Both senior & junior positions will be considered, so long as you can perform the duties below in a largely independent way, then we would love to hear from you.

Duties:

• Perform inspections & troubleshooting tasks; drawing from your experience & technical knowledge, and/or by consulting with your team members.
• Produce multiple quote options per bike, and demonstrate understanding & flexibility when recommending solutions & making agreements with customers.
• Carry out repairs & services to a high standard, so that every bike that leaves the shop is safe to ride away, and fulfils customer expectations.
• Communicate clearly and professionally with colleagues & customers, both in person, over the phone, and in writing.
• Ensure that all inventory items have been accurately accounted for on your worksheets, and that your workbench & the surrounding area is clean and tidy at the end of each day.

Requirements:

• Experience as a bicycle mechanic (it doesn’t really matter where, or for how long).
• Excellent verbal and written communication skills (English).
• Willingness to learn on the job, and be open to new ways of tackling problems.
• Eligible to work in the UK
• Bonus: Wheel building & custom building experience. We build a lot of wheels in-house, and take on lots of custom build projects. 
• Extra Bonus:  Cytech / Brompton / Bosch / Shimano STEPS & Di2 trained.

About the workshop:

• Large open plan ground floor workshop bays (3 x double workstations). Plenty of space to move around in. Useful for cargo bikes.
• Each mechanic has their own dedicated workbench and tool set.
• The workshop boasts a vast selection of tooling, and equipment. We are always expanding & maintaining our workshops so we can repair everything and anything to a high standard.
• Organised bike intake & collection procedure, so that bikes are well looked after, and the workshop is kept clear as much as possible.
• Efficient stock allocation, picking & ordering system. We use HubTiger + Lightspeed in combination with physical stock management processes.
• Range of demo cargo & commuter bikes in stock. Omnium, Bullitt & Veloe are our key brands.
• Dedicated front of house & management team, who deal with almost all of the customer facing duties, so mechanics can concentrate on their tasks, and keep bikes moving through the workstands.
• Dog friendly workplace. There are a few staff dogs in the workshop every now and then, and customers regularly bring their dogs with them.
• On-site shower, staff area & staff bike storage.
• Open Monday to Saturday. Closed Sundays, Bank Holidays and for a week or so at each year end.

Offer:

• London Living Wage as a minimum hourly rate (currently £13.15/h). We will also be happy to negotiate around a higher rate of pay, depending on your experience & productivity.
• Flexible and/or regular working hours (35 to 45 hours per week)
• Private Medical Insurance (AXA) inc. £800 in Dental & Optical cover per year
• Cycle to work scheme (CycleScheme)
• Access to demo bikes, trade purchasing, and other industry perks.
• Access to fully paid for industry training courses, such as Bosch & Shimano etc.

Salary: £24-35k subject to hours, experience & productivity (Minimum: London Living Wage)