Deputy Branch Manager - Leeds Founded in 1977, Edinburgh Bicycle Co-op is an established independent bike retailer. We operate 5 retail outlets across Scotland and the North of England as well as an ecommerce operation supported by a large warehouse/distribution centre on the outskirts of Edinburgh. As an employee owned business, service quality and the customer are at the heart of what we do. We have an exciting opportunity for a Deputy Manager in our Leeds store and we’re inviting candidates to apply. Based at our store in Chapel Allerton, you will work closely with the Branch Manager in all aspects of running the branch. Key responsibilities will be to: Support the Branch Manager in all tasks. Ensure high levels of customer service alongside the business’s active selling programme. Manage individual and groups of staff. Ensure continued staff presence on the sales floors. Assist with display & merchandising. Deal with customer service issues and complaints when they arise. Operate specific and regular administrative systems. Assist with staff training & development. Assist in carrying out necessary management procedures. It is essential that you: Are able to demonstrate strong administrative, leadership and motivational skills, as well as a highly developed sense of customer service. Can manage customer & staff expectations while maximising the sales opportunity. Are an effective time-manager and a pragmatic problem solver. Must place great emphasis on service quality and productivity, whilst paying attention to detail and ‘completing / finishing’. Have the drive and motivation to identify, act on, and deliver sales opportunities. If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Leeds then we want to hear from you. Please send your CV and a covering letter to jobs@edinburghbicycle.com