Cycle Technician

Cycle Technician

Rockets & Rascals – Poole

Hours: 37.5 hrs/5 days including Weekend Work

Salary: Great Salary and Benefits Package available to the right candidate

Rockets & Rascals is an independent  Bike Shop & Café based only a stones throw away from the infamous Sandbanks peninsula and the stunning Purbeck hills on the south coast of England. Established in 2014 from bare bricks it has now grown into being a fantastic destination store stocking a stunning collection of premium products across the Road, Gravel, MTB and E-bike market. 

The Position

The position as a Cycle Technician is not for the faint hearted with an ex-race mechanic in store you need to be skilled on the spanners and confident in the work you do. This position involves working on a variety of bikes, many being high value and built with all of the best products currently on the market. The ability to converse with customers, diagnose problems and work out these issues in the correct process is key. 

Located in Poole, Dorset we are on the beautiful south coast have some UK’s best riding right on our doorstep whether your passion is on or off the road. 

The Person We’re Looking For

We’re looking for someone with a passion for bikes and a keen interest in how the work. Some of these key skills are vital for this role, 

• A great understanding of how to work on the latest tech available on premium bikes along with your everyday stead.  You must have previous experience of working in a busy workshop possibly. Working on products such as Shimano Di2, Sram AXS, Hydraulic disc brakes, dropper seat posts, suspension systems,  etc. etc.
  • Great knowledge on a variety of bike types and their workings is key along with some experience on e-bikes would be beneficial. 
  • Qualification to Cytech levels 2 and 3 would be preferable, however, equal consideration will be given to a time served mechanic who can demonstrate quality and skill in the workshop.
  • A helpful and proactive attitude. Previous workshop service is essential. Most important is you have a friendly, helpful and efficient manner and can use this to provide exceptional  customer service to every Rockets customer. You thrive on engaging your customers and take pride in serving their servicing needs. 
• Chatty and outgoing. You are outgoing and conversational both on the phone and in a written format. You have good writing skills and punctuation and a great telephone manner. 
• Social media skills. You are an active Facebook / Twitter / Blog user or have used them before in a business capacity is useful
• Computer literate, strong organisational and admin skills.
• You are tenacious, creative, driven, enthusiastic, passionate, ambitious, committed with a work ethic that is unmatched.

If this is you then get in touch and tell us why you should be part of our team. 

Email poole@rocketsandrascals.com with your CV, a short covering letter and importantly your salary expectations.

Closing date for applications 31st April