Cycle Hub Manager - Cambridge Cycle Hub About Bikeworks: Bikeworks is a London based community-evolved social enterprise, using cycling as a ‘tool for good’ for addressing social, economic and environmental challenges. Established to seize the legacy opportunities of the London 2012 Games, Bikeworks continues to address the inequalities experienced by those most likely to be left behind, and it’s this founding vision that shapes everything we do. Bikeworks creates impact every day. Since 2006, we have supported many thousands of people over the years and changed lives. We do this through delivery of our inclusive cycling clubs, accredited employment and training programme, team building challenges, public bike maintenance, cycle training for children and adults, and much more. Using cycling we focus on people and communities across London where disproportionate inequalities exist, supporting people less likely to have the opportunity to get physically active, keep well and feel connected. Our environment is supportive and energetic. We are a small collaborative team, who deliver incredible social impact. As a not-for-profit social enterprise, we reinvest our profits back into our community programmes. Bikeworks has a mixed income model that supports our sustainability and ability to achieve our vision. Our Vision: Everyone, everywhere has access to cycling. Our Mission: Creating an inclusive environment for people to come together and enjoy cycling for travel, leisure, and wellbeing. Our Values Inclusive Our skilled team and exciting fleet of cycles provides access to cycling for people from all backgrounds and cycling ability. Our expertise, developed over many years, informs all our work, so that everything we do is inclusive. To achieve our vision we also share our expertise with others. Fun Is important for creating memorable and meaningful experiences for everyone, and for contributing to everyone’s wellbeing. Innovative We turn inner tubes into team building activities, make smoothies using pedal power, and can find a cycle for anyone. Our Outcomes All our activities are designed to increase physical activity, improve wellbeing and build connectivity – between people and places. About the role: The Cycle Hub Manager will oversee the Cycle Hub at AstraZeneca’s new corporate headquarters and research hub in Cambridge, U.K. The facility will become the company’s largest centre for oncology research, as well as housing scientists and being a joint research centre. The newly built onsite cycle workshop will provide top quality cycle maintenance services to staff. The Cycle Hub will soft launch in December before launching in January, when the building will have 750 people working there. As the Cycle Hub Manager you will be responsible for representing Bikeworks and providing great customer service, while delivering a range of cycle repair services. Reporting back on activities on a weekly basis, regular contact will be maintained with the central office in London, including regular visits. The ideal candidate will be self-sufficient, have experience of using systems to track the delivery of the service, for example the number of employees seen, the ordering of stock, maintaining records of parts used, for example, brake pads, inner tubes, cables and other accessories. Salary and Conditions: Salary: £28,000 Hours: Monday - Friday 08:30 to 16:00 Leave: 25 days leave + Public Holidays Other Benefits: Pension contribution at 3% Participation in the Cycle to Work scheme Contract Type: Full Time Fixed Term - 1 Year Location: Cambridge Biomedical Campus Travel Hub, CB2 0QQ Responsible to: Project Manager Responsible for: Part Time Cycle Mechanics Deadline for Applications: Monday, 3rd October 2022 Interviews Dates: TBC Start Date: Mid November (Exact date TBC) How to apply: To apply for this role please review the Job Description and Person Specification below, paying attention to the essential criteria. Send your CV and Covering Letter providing examples of how you meet the Person Specification, outlining your skills and experience, and why you would like to work at Bikeworks in this role. Please send your CV and Covering Letter to: recruitment@bikeworks.org.uk In the subject header of the email please put: Cycle Hub Manager Cambridge Right to Work: Please note we are only able to accept applications from candidates who have the right to work in the UK. Equal Opportunities: Bikeworks is committed to inclusion. We want to ensure that our team represents a wider cross-section of society, this means providing access to everyone. If you require any reasonable adjustments to be made to support you in applying or at interview, please do let us know. Job Description | Cycle Hub Manager - Cambridge Scope of the Role: The Cycle Hub Manager will be responsible for the AstraZeneca Cycle Hub. They will be expected to demonstrate great customer service skills, as well as having the cycle mechanical experience to provide the highest quality service. This is an opportunity to share your passion of cycling with Astrazeneca staff, while being the face of Bikeworks, operating out of a state of the art building. The average day will be opening up the Cycle Hub, ensuring everything is in order to start welcoming customers. This could include a stock take, ordering parts, following up on enquiries, repairing bikes to the highest standard, and passing on relevant knowledge. Relationship Management Deliver the highest level of customer service when responding to enquiries, that include in person, by email and over the phone. Be the first point of contact as a Bikeworks on-site representative, maintaining a positive relationship with all. Attend and contribute to review meetings to provide an update on the services being delivered. Address issues, feedback, suggestions or complaints as they arise, in a proactive manner, seeking support from the central Bikeworks team if required. Operational Develop an understanding of the needs of on-site staff, providing a service that responds to this. Be the key holder, taking responsibility for the opening and closing the Cycle Hub. Keep the Cycle Hub to a high standard of cleanliness and presentation. Organise the correct disposal of cardboard and waste. Keep accurate stock takes, ordering parts and supplies when required using the agreed process and system. Manage the workshop diary to ensure the correct level of bookings and efficient turnaround of repairs. Ensure tools and equipment are maintained to a high standard Provide timely and accurate weekly reports and monthly monitoring. Under guidance of the Project Manager, ensure the accurate and timely completion of end-of-month processes, for example invoices and timesheets. Be responsible for regular and accurate stock takes. Actively lead on the selling of parts and accessories to increase sales. Take the initiative to develop the offer so this will increase the value to the client (AstraZeneca) Organisational Represent externally and internally as required, acting as an ambassador for Bikeworks. As part of the organisation's continuous improvement process, review feedback from customers, stakeholders and staff. Provide social media content, social impact stories and case studies as requested. Adhere to organisational policies and procedures. Take reasonable care for the health and safety of the public in accordance with legislation, and government guidelines. Any ad hoc tasks that might come your way. Person Specification You must meet the following criteria for the role Essential Skills & Experience: Excellent customer service and interpersonal skills 4 years + experience of working as a Cycle Mechanic Minimum City and Guilds Level 2, or equivalent Good spoken and written communication Experience of working on own initiative, to organise and prioritise work Ability to work proactively and independently, as well as part of a team Ability to promote and sell the products and services of Bikeworks Experience of managing budgets and reporting on financial information, or willingness to learn Good computer competency, with the ability to use G Suite, e.g. email, diary and shared drive Strong alignment with the values of Bikeworks and the ability to champion these