Customer Relations Executive

Customer Relations Executive – Atherton Bikes 

ATHERTON BIKES 

Atherton Bikes is based in Machynlleth mid Wales at the heart of a thriving MTB community and just a short pedal from Dyfi Bike Park. We’re small, agile and ambitious and we want to meet people as We’re as passionate about riding our bikes as we are about making and selling them so expect free uplifts at Dyfi Bike Park and plenty of after work rides. 

This is another big opportunity in our rapidly expanding business! Working within the Sales team and liaising throughout the company you will take a varied and vital role supporting our fast-growing customer base. You will work directly with customers to help, advise and resolve any issues and grasp the opportunity to bring passion and excellent service to every customer interaction. 

You’ll be a team player who can manage our owners inbox and help out on sales as required, man the phones/live chat and quickly make yourself indispensable. This role can get super-busy at times so you’ll need to be resilient and highly organised with loads of initiative. 

A fast-moving role for a capable and adaptable self- starter who is customer-focused and willing to turn their hand to anything. There is great potential to make your mark here and for growth and advancement as the company continues to scale up production.

THE ROLE 

Responsibilities include but are not limited to:

• Provide excellent after-sales service, updating new customers on the progress of their builds and ensuring that all is well once they have taken delivery.
• Support in the implementation and execution of processes and systems to drive improvements in customer service including admin support and reporting
• Be the first point of contact and offer knowledgeable interactions on email, livechat, telephone and in person
• Liaise with production on design on warranty issues and more 
• Maintain strong and efficient communications with the sales, marketing and manufacturing teams
• Monitor and report on customer service data and customer feedback.
• Assist with open house, factory tours and events at Dyfi or further afield as required. 
• Build and administer merchandise sales 

THE CANDIDATE 

ESSENTIAL 

• Enthusiastic and driven – a real self-starter with the drive to get things done
• Super-organised, practical and can-do 
• A team-player who works well under pressure and multi-task in a fast-moving environment 
• Good working knowledge of bicycle components and maintenance 
• Strong verbal and written communication skills
• Comfortable with Microsoft office and other computer systems including collaboration platforms 
• Must be available to work weekends and holidays as required this is no 9-5
• Hands on mentality with great attention to detail 
• Highly developed communication, social and practical skills 
• Resourceful and flexible 
• Must be able to work on site in Machynlleth 
• At least 1 year customer service experience 

NICE TO HAVE 

• Bike industry sales or customer service experience/Good level of competence on a mountain-bike 
• Experience of an inventory management system to track inventory levels of parts, components, etc. and manage sales orders 
• Experience of Zoho CRM

HOW TO APPLY Please submit a cover letter and CV via email to: gill.harris@athertonbikes.com 

Closing date for applications  20.8.2026

Salary 26- 30K according to experience

Note: The details of this job description summarise the main expectations of the role as it stands today. We’re growing fast so we expect that the exact scope of individual roles will evolve with us; any changes will be managed in consultation