Bike Technician/Key Holder

Job Description: Bike Technician/Key Holder

Location: Chapel Allerton, Leeds

Full time Permanent role (40 hours including weekend work)

Expected start date: April 2026

Giant Leeds is an exciting new addition to the Giant Store network. Opening in April, selling a wide range of Giant and Liv products this store will break new ground and be an exciting place to work, forging new relationships with the community.  Although a member of a wider group, the store will operate like an independent shop, and it will be your responsibility to deliver excellent customer experiences.

You’ll be responsible for high quality service work, as well as being on hand and supporting the team when busy. You will be a key factor in the store’s performance, culture, and reputation.

THE ROLE

As Bike Technician you will be responsible for our reputation for high quality servicing and of after-sale care. An attention to detail, a high level of workmanship, and great communication skills are important. This role is for experienced technicians who are capable and knowledgeable of the manner of technical aspects from Day 1.

This is not a workshop-only role, although it will be your responsibility to complete services and repairs, you will also be relied upon to be the technical lead for your colleagues.

KEY RESPONSIBILITIES

Workshop 

• Perform the services, repair work, and warranty work as well as Bike Builds and PDI’s
• Complete work in a timely professional manner to a high level
• Engage with customers, understand and manage their expectations
• Manage all Workshop related warranties 
• Be comfortable supporting on the shop floor when required
• Ensure clear communication with customers and colleagues is maintained
• Work closely with the Store Manager to provide the best customer service
• Maintain a high standard of handovers and quality control 

Store Standards

• Confident use of EPOS and basic retail systems
• Keeping the workshop presentable and compliant with H&S standards
• Monitoring and maintaining stock and inventory levels

Community & Outreach

• Act as an ambassador within the local cycling community
• Support events, rides, and partnerships
• Be proactive on our social media platforms both through posts and through comments and messages.

WHO WE ARE LOOKING FOR:

• Experienced in Bike Servicing and Repair (Cytech Level 2 preferred or equivalent)
• Deep Technical knowledge and willingness for continued learning
• Great communication skills
• Calm and organised working style
• High standards and attention to detail
• Genuine passion for cycling

WHAT WE OFFER:

• Competitive salary (From £27,000-£28,200)
• 28 Days Annual Leave
• Generous staff discount
• Opportunities for Professional Career Development as a new store

Expected start date: ASAP 

How to Apply: Email david@giant-york.co.uk with your CV and cover letter by the 2nd April