Bicycle Technician/Mechanic

BICYCLE TECHNICIAN/ MECHANIC

THE ROLE

Love bikes? Enjoy working with people? If so, this is your opportunity to turn your passion into a career, as we are looking for a Bicycle Technician to join our busy store in Ipswich.

This is a hands-on role where no two days are the same.

WHAT YOU’LL DO  

• Bike Building/ Wheel Building:
  • Build and assemble bicycles subject to full pre-delivery inspection
  • Build wheels to the same high-quality standard where needed
• Repairs:
  • Perform full diagnostic and subsequent repairs on customer’s bicycles and E-bikes, ensuring the highest safety and performance standards are met
• Diagnostics:
  • Diagnose and resolve all warranty related issues
  • Conduct diagnostics on E-shifting systems, E-Bikes and Power Meters to ensure optimal functionality
  • Provide accurate repair quotes and advice to customers
• Customer Service
  • Handle enquiries including calls and emails, addressing repair or technical issues and making informed decisions
  • Deliver expert advice and outstanding customer service
  • Help customers to choose the right service or repair work for their bike and offer add-ons or upsell where needed
  • Drive sales though product knowledge and recommendations
  • Maintain high standards across the workshop and store in general
    
• Assist with, or carry out other duties when required   

WHO WE’RE LOOKING FOR

The person we’re looking for will be someone who loves to be around bikes and people! You’ll be a highly organised and motivated bicycle mechanic with proven previous experience, and the ability to work in a time-critical, and on occasion, pressured environment. 

You’ll play a key role in delivering expert repairs and precision builds, and providing outstanding customer service to anyone who walks into store. 

Along with a friendly manner and a can-do attitude, you’ll be working in a small team, so you’ll need to be a team player with excellent communication and interpersonal skills.

 KNOWLEDGE, EXPERIENCE & QUALIFICATIONS 

• Ideally a minimum of 2+ years’ experience in a service or workshop environment within the cycling or relatable industry 
• Qualified bicycle mechanic with NVQ Level 2 or City & Guilds Level 2 ideal
• Cytech trained ideal, but we will cover the cost of your training if not
• Up to date with latest cycling technologies
• Experience with diagnosing, maintaining and repairing all bicycle and E-Bike componentry
• A passion for cycling or the bicycle industry would be advantageous 

THE PACKAGE 

Location: Giant Store, IPSWICH

Term: Permanent – Full Time 

Salary: Competitive salary, experience dependant  

Hours: 9 – 17:30 Five days a week including one weekend day 

Benefits:

• Company Contributory Pension Scheme 
• Loan Bike Scheme (restrictions may apply) 
• 30 days holiday including bank holidays
• Generous employee rates on bikes, gear and apparel
• Enhanced Maternity and Paternity Packages

At Giant UK Ltd, we believe in creating an inspiring and inclusive work environment where passion and people come first. We welcome applicants from all backgrounds and experiences – because we know our differences are our strength.

Join us at Giant UK Ltd, and help us elevate the cycling experience for everyone!