Assistant Store Manager

Job Description: Assistant Store Manager, Birmingham

Whether it be for the weekday commute or weekend pursuits, our customers have very different preferences. What they all have in common is a genuine excitement when they’re presented with their cycling products & you are looked upon not just as a representative of The Electric Bike Shop, but as an ambassador for cycling.

We’re a growing company, but we operate like a local, independent bike shop & it’s your responsibility to promote this mentality through coaching the team to offer great service & exceed our customers’ expectations every single day. Your role doesn’t just stop there.

You are effectively a ‘Store Manager in training’ & are expected to understand & carry out everything that your Manager would. We mean literally everything; the team, bricks & mortar as well as its contents are your responsibility. 

YOUR RESPONSIBILITIES.

• Ensure a tailored approach to customer service is offered by you & your team & that the right product is suggested to every customer
• Ensure the team are putting the customer & their welfare in front of every other duty.
• Monitor the selling techniques the team employ, ensuring they’re using a subtle, genuine & intelligent approach that complements our values.
• Ensure that customers are aware of the best way to make their purchase through our offers & schemes including; GCI, finance options, insurance policies & our after care.
• Ensure till & cash processes are being followed by the book.
• Handle escalated customer queries & complaints, liaising with customer relations to identify solutions immediately.
• Manage the order book, customer orders & carry out related duties.
• You & your team should know everything there is about new products, campaigns, pricing & promotions & highlight to customers where appropriate.
• Communicate & drive store targets.

THE SKILLS & BEHAVIOURS THAT MAKE IT ALL HAPPEN.

• An interest in cycling & an enthusiasm about the products we sell.
• Able to build rapport with anyone & maintain good relationships with team, your Manager, regional management 
• Able to adapt your approach dependant on your audience.
• Good communication skills, able to talk to people clearly & comprehensively, saving the use of jargon or highly technical speak for only our most clued up customers or colleagues.
• The commitment to go above & beyond, with an understanding there may be some early starts & late nights involved.
• Desirable knowledge of Citrus Lime 
• General IT & Maths skills.
• A readiness to work as a team to achieve goals
  

Company Benefits:

• Competitive salary
• Company pension
• Generous staff purchase scheme
• Lifestyle savings and discounts
• 32 days holiday including Bank Holidays (pro-rata for part-time)
• Healthcare scheme and assistance programme

Full-time hours: 37.5 hours per week across Tuesday – Saturday

Expected start date: ASAP

Job Types: Full-time, Permanent

Salary: £26,014 – £31,477 per annum depending on experience.

Please note: if you don’t hear from us within a couple of weeks of your application, please assume you have been unsuccessful. We appreciate the effort involved in applying for our openings but with the volume of applications received we are unfortunately unable to reply to everyone.