Assistant Manager

At PAU Run & Ride Ltd, we take pride in offering high-end bikes, premium running shoes, clothing,  and accessories, along with delivering a world-class cycle repair and servicing proposition.  Customer service excellence is at the heart of everything we do. 

Are you passionate about cycling or running? Could you be the right candidate to work with PAU, a  growing local brand in a busy, high-performance store, that offers you development and personal  growth whilst continuing to further raise the profile of our brand? If so, we may be a great fit for each  other!

• PAU Run & Ride Ltd at Trentham Shopping Village is seeking a driven and experienced  Assistant Manager with strong supervisory skills and a passion for cycling and/or running. You’ll  be at the forefront of a growing brand with lots of development opportunity. Day to day, you’ll  support the Store Manager, help to lead our retail team, and collaborate with colleagues across  the PAU brand and with external partners to promote product ranges and drive successful  events. 
• You’ll be thoroughly briefed on our product range, become skilled in undertaking gait analysis  and able to confidently advise customers on footwear brand and style choice. • You’ll focus on driving sales and help deliver all round outstanding customer service across our  premium bike, running, and workshop offerings. 
• There’ll be opportunities to get involved with community projects including Project PAU, our  cycling academy for 13-18yr olds; Couch to 5k/10k courses throughout the year; PAU Café  social events, including comedy nights and sports-related celebrity speakers and much more. 

Responsibilities 

• Support and deputise for the Store Manager 
• Contribute to the leadership of our retail team 
• Deliver excellent customer service and advise on high-value sales 
• Collaborate with colleagues across the PAU brand and with external partners to promote  product ranges and drive successful events 
• Assemble new bikes, collect/deliver bikes when needed 
• Promote store services through community and engage with social media activity • Assist with workshop tasks and service administration 
• Maintain a clean, efficient store and workshop environment 

Requirements 

• Minimum 2 years’ staff supervision 
• Retail or customer service experience 
• Strong passion for cycling/running 
• Excellent communication and organisation skills 
• Full, clean UK driving licence (transit-van capable) 

Desirable 

• Cytech Level 2 (or equivalent), experience in cycling/running retail, confident using social  media. 

This role is ideal for motivated individuals seeking a challenging yet rewarding position within retail  management. We value organisational excellence, leadership capability, and a commitment to  delivering outstanding customer experiences. If you’re positive, proactive and ready to help grow the  area’s go-to cycling and running store, apply today. 

Benefits 

Our staff team enjoy free parking, and store discounts of up to 30% on all our full price stock, you  can purchase 1 bike a year at cost, and you’ll be at the front of the queue when our featured brand  account managers offer promotions. We’re also a company that likes to have fun, and at our  Trentham Store we have the luxury of a licensed cafe bar right next door that’s also owned by PAU.  Their menu is awesome, cakes are to die for and the coffee’s insane, and better still, as an  employee you’ll get a hefty discount on all your food and drinks. We also collaborate with PAU Cafe  to run regular brand promotions and themed social events.

Salary: £30k per annum