Apprentice Bicycle Technician / Mechanic (multiple vacancies) LONDON Do you know your rear derailleur from your bottom bracket? Do you want to work with the best? havebike are currently looking for enthusiastic cycle loving apprentice bicycle technicians / mechanics who are willing and able to uphold our reputation for excellence, professionalism and fairness in the workplace – whilst offering each and every customer outstanding service: first time, every time. That’s why our customers have rated us Excellent (4.6 out of 5.0) on Trustpilot. What you’ll get up to as a Bicycle Technician / Mechanic Experience of servicing, repairing and maintaining all types of bicycles (road, MTB, electric, kids, cargo, etc.) Working with the Senior Bicycle Mechanics to organise and plan your day based on the return date for each bicycle Carrying out a full assessment/inspection of each bicycle before commencing any work Contacting customers via phone to report any damage, recommend additional work and keep in touch with bicycle progress or delays Filling out paperwork for each bicycle in a clear, professional and legible manner Helping out on fleet bicycles and at events when needed (including the emergency services) Ensuring that your workstation, tools, toolboxes, repair stands, work benches and all other equipment are properly maintained and in full working order Ensuring the workshop is clean, tidy and safe at all times Developing and maintaining full knowledge of all products, accessories and, within reason, prices within the havebike range Promoting the professional image of havebike and ensuring that customer satisfaction standards are achieved and maintained. What we look for in a Bicycle Technician / Mechanic ESSENTIAL CRITERA You must have the right to live and take up employment in the UK GCSE English & Mathmetics A love of cycling Have some experience of working on bicycles Be a self-starter, who is willing to turn up on time Be able to work independently and as part of a team Prioritise safety in the workplace Wants to be part of a team Understands the importance of customer service A driving licence is desirable but not essential. What havebike is all about havebike is a dynamic, growing and ambitious company with an impressive list of customers. Working in our workshop means you will get to work on a range of bikes including high end road bikes and mountain bikes, electronic gearing systems, ebikes as well as commuter bikes and Bromptons. We are also trusted to service the bicycles of the Police, Ambulance and fire services and have worked with large hire fleets including Santander and Mobike. havebike believes in recruiting staff with a real love for cycling and who want to help customers to also love cycling, regardless of what they ride. Our team are trained to the highest level on all bicycles with certifications including Cytech, City & Guilds, Bosch E-bike, Brompton and Shimano. We are an accredited Shimano Service Centre. There are regular opportunities for our staff to attend training and development courses, including attendance at the Shimano Training Centre. Our apprentices will be enrolled on Cytech’s training programme and supported during your time on the course. Further job details Immediate start Full-time position Competitive salary (£15-£20K dependant on experience) Potential for progression in a rapidly growing, exciting company Benefits package (including ability to purchase bicycles and accessories at trade price, and regular team drinks, rides and lunches) Pension Comprehensive uniform provided. havebike is committed to a recruitment process that actively encourages people from all communities to apply for posts. All we ask is that you have the skills required and the right to live and work in the UK. If you are interested in this role, please email your CV and cover letter to: info@havebike.co.uk