Store Manager

About Us

Recyke y’Bike is a bike recycling charity based in Byker and Chester-le-Street. We have just celebrated our 20th birthday and are going from strength to strength. 

At Recyke y’bike, we believe that bikes are a great way to address a range of social,

economic and environmental issues (transport poverty, health inequalities, mental health, unemployment) as well as being really fun! With this belief and passion, we are committed to empowering more people to have access to a bike alongside the skills to keep it working. 

We do this by taking unwanted bikes and refurbish them with a team of volunteers. The bikes are then either given to individuals who have been referred to us or sold in our retail stores. Alongside refurbishing bikes, we offer commercial servicing and repairs, and sales of new and second-hand bike parts and accessories.

We run a huge range of outreach across the North East, such as Dr Bikes, workshops and training opportunities. 

This role is a well-established store manager role for our main site and HQ – Byker. Based within the shop, the role will be hands-on, including on the tools, serving customers and line managing mechanics and volunteers across the site. It will also involve the coordination of outreach with the Charitable Operations Manager. 

Role responsibilities 

• Oversee and manage retail, volunteer and charitable operations in Byker
• Oversee workshop working environment (cleanliness, H+S, layout, workflow planning)
• Set quality standards for repairs, builds and customer service
• Primary responsibility for regular inventory & stock control, merchandising and workshop stock
• Oversee customer experience & sales, adhering to targets and training staff in customer experience 
• Plan and arrange staffing for outreach activities (supported by the Charitable Operations Manager)
• Volunteer management, support and engagement, acting as the contact and manager for volunteers in Byker (Supported with Volunteero software)
• Basic store maintenance and liaising with external contractors
• Business management, development & planning tasks (Supported by the senior leadership team)
• Training and development of staff (Supported with internal and external training providers and training budget)
• Manage digital communications via email, POS, social media messages and website contact forms
• Marketing and e-commerce in line with the organisation communication plan
• Financial and administrative tasks, cash handling and record keeping
• Drive positive culture across the organisation through positive engagement with all stakeholders

Person Spec

Essential

• Previous experience of managing cycling retail and/or cycling charity delivery
• Previous experience of line managing staff members 
• Previous experience of bike shop POS and workshop booking systems
• Cytech qualified or equivalent experience in bicycle mechanics 
• Friendly, enthusiastic and customer-focused
• Organised, reliable and able to work independently 
• Proven track record of effective stock and inventory management 
• Experience of achieving and exceeding sales targets 
• Confidence in communicating at all levels effectively to all stakeholders
• Confident with digital communications via email, social posts, blogs and in house apps
• Commitment to the charitable aims and objectives of Recyke y’Bike
• A commercial mindset with a passion for social impact

Desirable

• Experience of charitable work particularly community outreach such as Dr Bike sessions, working with young people, and working with refugees
• Experience of managing, motivating and coordinating a team of volunteers
• Experience with Citrus Lime 
• Marketing or ecommerce experience
• Experience of bicycle mechanics training 

Details

Hours: 40

Pay: £30-35k Depending on experience

Pension: 5% employer contribution/4% employee contribution

Holiday: 33 days including bank holidays

Working pattern: Tuesday-Saturday (With occasional work outside of these to fulfil events and outreach)

Staff discount: Trade price on all suppliers, 20% off our shop price for second hand items, bikes and parts. 

Additional benefits: Regular staff socials and bike rides, Full pay sick leave, Support and budget for training and development, The opportunity to make a real difference in your local community 

Closing date for applications: Friday 11th September at 5pm

How to apply: Please email a CV and cover letter to jack@recyke.bike detailing how your skillset fits the role and how you would plan to be successful in the role.