Customer support & Bicycle technician

Providing excellent service to our Trade & Consumer customers, the successful applicant will ensure that all customer interactions are completed efficiently. In addition to aftersales trade & consumer enquiries, this role handles customer warranty claims & the preparation of orders for dispatch.

Key Responsibilities & Accountabilities 

• Provide a high-quality service to Trade & Consumer customers via the company’s communication contact channels.
• Handle warranty claims in compliance with the company’s terms & conditions, UK consumer rights & trading standards legislation. 
• Maintain ownership of Trade & Consumer customer complaints through to completion, ensuring that regular updates are provided where appropriate. 
• Create tickets within the I.T system for warranty claims & manage them through to completion.
• Provide accurate pre & post sales information & support sales functions as required.
• Attend shows and events
• Promote our brand at every opportunity when in contact with customers, communicating related products & promotions as required.
• Develop & maintain a good standard of company knowledge & use product knowledge to assist with sales opportunities as & when called upon.
• Prepare sales orders for dispatch, including safety checking of bicycles & picking/packing of accessories.
• Assist with general warehouse duties, such as unpacking deliveries.
• Responsible for personal health & the safety of other work colleagues to ensure compliance with health & safety policy.
• Any other reasonable duties within the scope of the role. 

Experience, Skills & Qualifications 

• Experience within the cycle industry or a serious enthusiast with sufficient knowledge of bicycle maintenance & repair. (Cytech qualification is beneficial)
• Warehousing experience (Forklift experience is beneficial but can be provided)
• GCSE Maths & English at Grade C or above.
• Excellent communication skills across all contact channels. With a customer-first attitude.
• Good attention to detail, problem-solving & an ability to deliver work tasks accurately. 
• A positive attitude & an ability to be flexible in carrying out a wide range of tasks.
• Basic I.T knowledge & skills including Microsoft Word & Excel.
• A teamwork ethic with the ability to modify & adapt processes in order to achieve best results.

 If you wish to be considered for this opportunity, please email jonathan@juicybike.com stating your experience, qualifications, salary expectations & the reason you believe you are suitable for this position.