ASSOS London Boutique Supervisor

Job title	ASSOS London Boutique Supervisor
Reports to	ASSOS London Boutique Store Manager & Assistant Manager
Location	London Boutique, Regent Street
Contract	Full-Time, Permanent

About ASSOS of Switzerland

ASSOS of Switzerland has been engineering premium cycling apparel since 1976. Built on a foundation of performance, precision, and deep understanding of the cyclist’s body, ASSOS is trusted by professional riders and passionate amateurs alike. Our London Boutique on Regent Street is our flagship UK retail experience — a destination where cyclists receive world-class service, expert product knowledge, and an immersive connection with the ASSOS brand.

Job Purpose

As a Store Supervisor, you will support the Store Manager & Assistant Manager in the day-to-day running of the retail store, helping to ensure a consistently high level of customer experience, operational efficiency, and brand presentation. You will play a key role on the shop floor, leading by example, supporting sales performance, and helping to maintain a positive and motivated team environment.

This role requires a hands-on and customer-focused individual with a passion for cycling, strong communication skills, and the ability to support a premium retail environment in line with brand standards. You will contribute to delivering excellent service, supporting team development, and ensuring smooth store operations including our e-com distribution. 

A key focus of the role will be assisting in building a strong retail team culture, supporting training and onboarding, and ensuring all team members are delivering consistently high standards. You will also support the implementation of a planned store refit and refresh project, helping to ensure the store remains well-presented, fully operational, and aligned with the ASSOS brand direction.

Core responsibilities

Store Operations Support

• Support the day-to-day running of the store to ensure smooth and efficient operations
• Assist in maintaining operational processes and store standards
• Ensure compliance with company policies and procedures
• Support e-commerce fulfilment processes where required

Sales and Customer Service

• Deliver excellent customer service and support the team in achieving sales targets
• Engage with customers on the shop floor and provide product knowledge and assistance
• Help resolve customer queries and issues in a professional and timely manner
• Support upselling and customer engagement initiatives

E-commerce Management

• Ensure daily fulfilment rate operates efficiently
• Manage stock and consumables accurately
• Communicate with and support the customer service team regarding orders, refunds and customer queries
• Manage and process customer returns on time

Team Support and Leadership

• Support the Assistant Store Manager in motivating and guiding the store team
• Assist with onboarding and training of new team members
• Help coordinate daily tasks and ensure smooth floor coverage
• Lead by example in delivering high standards of service and professionalism

Visual Merchandising and Store Standards

• Support the implementation of visual merchandising guidelines
• Ensure the store remains clean, organised, and well-presented
• Assist with seasonal changes, promotional displays, and store layout updates

Inventory and Stock Support

• Assist with stock replenishment and basic inventory management tasks
• Support stock counts and help maintain accurate stock levels
• Help reduce shrinkage through attention to detail and correct procedures

Marketing, Events and Community Engagement

• Support the delivery of in-store events and local marketing activities
• Assist with group rides and community engagement initiatives
• Help maintain a positive presence within the local cycling community
• Support social media content updates where required

Reporting and Communication

• Provide feedback to the Store Manager on daily performance and store operations.
• Communicate clearly with team members and support coordination of tasks.
• Assist in sharing company updates and ensuring team alignment

Requirements

• Previous experience in a retail or customer-facing role (Supervisor or Senior Sales Associate preferred)
• Strong passion for cycling and interest in the cycling community
• Experience working as part of a team in a fast-paced retail environment
• Good communication and interpersonal skills
• Positive, proactive, and hands-on approach to work
• Strong attention to detail and organisational skills
• Ability to support and motivate others
• Flexible approach and willingness to support varied store operations
• Ability to work weekends and occasional travel as required
• A genuine passion for cycling and understanding of what motivates cyclists

What we offer

To apply, please send your CV and a cover letter telling us about your experience and your connection to cycling to job@assos.com. We look forward to hearing from you.