Bike Fitter

We are currently seeking a  Bike Fitter to join our team based in Burscough, Lancashire. The successful candidate will be responsible for fitting bikes to customers of all levels, from beginner to professional.

Ideally having previous experience of the cycling industry, in a retail environment would be beneficial, with an understanding of; Road, Track, Gravel and Triathlon cycling disciplines.

The successful candidate will be responsible for conducting fits and looking after customers who are looking to purchase new bikes. The bike fitter will work closely with the sales team to relay customers requirements and be responsible for looking after customer interactions throughout the process.

Full training will be provided if required and the candidate will work closely with our current bike fitting and sales team.

Experience in bike fitting is preferred but candidates with qualifications in Sports Science will also be considered.

Key Responsibilities:

• Conduct bike fitting sessions using the latest bike fitting tech
• Help customers looking to order new bikes but also looking for a complete fitting service
• Assess the rider’s needs and goals, taking into account their physical attributes and riding style
• Make basic adjustments to the bike, including saddle height, handlebar position, and cleat alignment
• Work with the sales and customer support team to progress orders from enquiry of sales
• Maintain good communication with customers in post-fit follow-ups
• Keep CRM and systems accurate and up-to-date

Skills and Experience:

• Proven experience as a Bike Fitter desirable and a strong understanding of bike fit principles and techniques
• Background in sports science and/or biomechanics
• Excellent communication and interpersonal skills
• Strong attention to detail
• Strong computer skills and ability to work with a CRM
• Ability to work with Microsoft Excel
• Ability to work independently with support from a team
• An interest in cycling and a passion to help customers achieve their cycling goals

Salary and Benefits:

• Competitive salary depending on experience
• Company pension
• On-site parking
• Annual Loyalty bonus
• Staff Discount
• Secure indoor bike storage plus changing rooms and showers

Hours: Part or Full Time Considered – Mon-Fri

If you are interested in being considered for this role, please send your CV with a covering letter to stephen@dolan-bikes.com