Dispatch and Support Technician

Title: Dispatch and Support Technician

Job Location: Early Rider HQ, Meifod, near Welshpool, Mid-Wales

Salary: £24,000, dependent on experience

How to apply: 

To apply for the role, please send your CV and a cover letter outlining your experience and why you’re a great fit for Early Rider Ltd to: jake@earlyrider.com with the subject title ‘APPLICATION: Dispatch and Support Technician’.

Job Description:

Role Overview: 

Early Rider Ltd, a leader in innovative, high-quality children’s bicycles, is expanding with a new warehouse and office in Wales. We are seeking a proactive Dispatch & Support Technician to join our dynamic team. In this role, you’ll support day-to-day operations by fulfilling orders, providing technical support to customers online and over the phone, and ensuring every bike leaving our warehouse meets our exceptional standards through careful, hands-on inspection. If you’re passionate about craftsmanship, organisation, and delivering outstanding customer experiences, this unique opportunity could be for you.

Full-time hours: 36 hours per week, Monday to Thursday 9:00-17:30, Friday 9:00 – 16:00, 1hr lunch break. We are open to discussing part-time options with exceptional candidates.

Expected start date: As soon as possible.

Key Responsibilities:

• Order preparation and Quality Control: Pre-delivery inspection of bicycles and parts to ensure quality and safety. Perform thorough quality checks to ensure each bike meets Early Rider’s high standards.
• Customer Support: Assist with customer technical queries via email, telephone and live chat. Provide advice on product features, product choice, assembly, bike care and maintenance.
• Warehouse operations: Collaborate with the team to effectively manage the stock and maintain an organised, safe warehouse.
• Safety & Compliance: Adhere to all health and safety guidelines in the warehouse, ensuring that the working environment is safe for all employees. 
• Continuous Improvement: Suggest improvements to current processes and work practices, focusing on efficiency, quality, and customer satisfaction.

Skills and Experience:

• Previous experience in bicycle assembly, repair, and maintenance.
• Customer service experience. Ability to handle customer inquiries professionally and efficiently. 
• Strong knowledge of bicycle mechanics, including the ability to diagnose and fix common mechanical problems.
• Experience with a variety of bicycle types, and a willingness to learn the specifics of our children’s bikes. 
• Willingness to learn how to use customer support and shipping software platforms. 
• Ability to work efficiently both independently and as part of a team in a fast-paced environment.
• Excellent attention to detail and a commitment to delivering high-quality results.
• Strong problem-solving skills and the ability to work under pressure.
• A passion for bicycles and cycling, with a focus on customer satisfaction.
• Excellent written and verbal communication skills. 
• Proficient in Microsoft Office Suite.
• A proactive and solution-focused attitude, able to prioritise tasks and work under pressure. 
• Previous experience in a warehouse or manufacturing setting is a plus.

Qualifications

• A relevant qualification in bicycle mechanics or a similar technical field is desirable but not essential.
• Full UK driving license preferred.

Why Join Early Rider Ltd?

• Competitive salary and benefits package.
• Opportunity for career development within the company as we continue to grow. 
• A collaborative and supportive team environment with a focus on personal and professional development. 
• Opportunity to work with a passionate and dedicated team.
• Be part of a growing company with a focus on innovation and quality.
• Work in a modern warehouse in a scenic location in Wales.
• Opportunities to represent Early Rider at shows in the UK and EU. 
• Ongoing training and development opportunities. 

If you have a love for bicycles, an eye for detail, and a desire to work in an innovative and supportive environment, Earlyrider Ltd is the place for you!