BikeBiz Bicycle and cycling retail news
The recent BikeBiz Top 20 IBDs list highlighted some of the best retail stores in the country, as voted for by you. Those included faced fierce competition as received hundreds of nominations for shops all over the UK. We caught up with Top 20 IBD Bikescene to discover how owner Jane Raif felt about the being featured.
How does it feel to be included in the BikeBiz top 20 IBDs?
“Having been voted one of the best independent bike dealers in the UK several times already, we feel that it is a fantastic achievement for Bike Scene to once again receive this accolade and is a credit to the hard work and dedication of our sales and workshop staff.”
What do you think makes you one of the top shops in the country?
“Over the years we have become the shop of choice for many mountain and road cyclists throughout the North East and North Yorkshire. We believe this is due to the combination of an extensive range of quality brands combined with the excellent service provided by our friendly, knowledgeable staff. There is always a great atmosphere at Bike Scene. Our team of sales staff and highly qualified technicians thoroughly enjoy what they do and this shines through when they are serving customers.”
What is the secret to great customer service?
“Providing all of our customers with a great “experience” every time they visit our store or place an order, it is of the upmost importance to us. We try to achieve this in a number of ways such as always having an honest and helpful approach, taking the time to explore all options with customers and talk ideas through, being as efficient as possible and always going that extra mile in every possible way!Now in our 26th year, we continue to endeavour to provide the best possible service to new and existing customers alike.”
