Workshop Manager

At Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.

Our brand Purpose is: To make cycling welcoming for all and empower people to feel confident living life on two wheels.

Our brand Mission is: To enable everyone to feel empowered and supported to explore the benefits of cycling, by providing reliable honest advice and outstanding customer service.

Our brand Vision is: To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.

Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.

Balfe’s Bikes Workshop Manager Job Description

Our Workshop Managers are responsible for the high-quality servicing of bikes and reputation of our workshops. To be able to perform servicing at the highest level across all disciplines. Providing our customers with expert maintenance advice to ensure the best customer care and experience, whilst adhering to the customer’s specific needs.

Responsibilities & Duties will include.

• To understand and meet weekly labour targets. 
• Oversee trial days within the workshop and be included in the interview process.
• Managing daily repair workload and delegating to team of mechanics/bike builders ensuring high quality of work.
• Constant review on tooling needs and condition of existing tools
• Training and development of Mechanic and Bike Builders to company expectations.
• Motivate and engage team on daily basis.
• Workshop calendar management and monitoring lead times to ensure growth of customer base and workshop efficiency.
• Diagnosing/identifying problems for accurate service and repair.
• Be able to provide guidance on labour pricing structure to all colleague in store.
• Ability to form quotes for repair within a customer’s budget.
• The ability to carry out all types of servicing at the most professional level.
• To work in conjunction with Store Manager on the Rota to ensure the right coverage of workshop staff across the working week.
• Keep the workshop stocked with service items, cables, cleaning products and PPE.
• A high level of product knowledge, knowing supplier brands and use of B2B websites.
• Keep presentation of workshop to Balfe’s high standards and workshop team adhere to this.
• Knowledge of POS systems, to be able to contact customers to arrange bike collections, via email, SMS or phone.
• Work in a safe and efficient manner and adhere to all company policies and procedures relating to Health and Safety.
• Our Workshop Managers are required to follow company training plans which are provided in house and on behalf of our suppliers.
• Dealing with boxed bikes on a daily basis, unpacking, storing and adequately dealing with cardboard waste and recycling.
• To make all customers feel welcome and solve issues in a professional, friendly manner. 

Qualifications/skills 

• Cytech 2 & 3/equivalent qualifications.
• Brand specific training.
• 4 years+ experience of working as a mechanic a within a professional high paced environment.  
• Previous Workshop Manager experience
• Great Communication Skills/Organisation
• Customer Service/Phone Manner.
• Leadership skills
• The ability to lift and deal with bikes 25kg+

Our Values 

Passion – We love cycling, and we love what we do – we’re excited to share our passion with the world. It’s what makes Balfe’s a fun and positive place to work.

Teamwork – There are no egos here – we work collaboratively for the greater good of the team. We go the extra mile for our customers, and each other!

Honesty -Good relationships are built on trust. Our customers can trust us to be honest and reliable at all times – we want to break down barriers and make cycling simple.

Community – We’re here to help the cycling community, and welcome new people to it. Our open and friendly team are ready to assist people along all stages of their two wheeled journey. We believe that cycling is for everyone.

Knowledge – Our goal is to provide our customers with all the knowledge they need to feel confident on two wheels. We pride ourselves on our level of collective experience and are constantly working to upskill our team.