Canyon aims to become the most inspiring bike brand worldwide, recognising that every pedal stroke has the power to transform lives. Whether it's a smooth commute to work, a thrilling weekend adventure in the woods, or surpassing your personal best, we understand that cycling holds immense potential. Our collective passion for cycling fuels us as the Canyon Crew, driving us to work together towards our common goals. What began as a humble family enterprise has now grown into a global team of over 1,000 dedicated employees. Since our inception as a performance-oriented cycling company, we have consistently re-evaluated our approach, continuously pushing boundaries and driving innovation in the bike industry. In today's world, where efficiency and sustainability are paramount, cycling has emerged as a crucial solution to future challenges. We firmly believe that cycling represents one of the answers to the obstacles we face. Established in 2012, Canyon UK was created to serve the UK market by offering sales, marketing, technical service, and customer support. Our comprehensive service centre plays a vital role in addressing customer inquiries throughout the entire sales process. As an online-only business, delivering an exceptional customer service experience lies at the core of our operations. Join us now and be a part of shaping a better tomorrow through the power of cycling. THE ROLE The Service and Warranty Team plays a crucial role in providing technical assistance and warranty support to the Canyon community. As the custodians of the Canyon brand, we embody the company's values and exude enthusiasm for our work. Successful applicants will have the responsibility of managing incoming emails and phone calls, addressing a diverse range of topics. We are the backbone of the Canyon community, ensuring that everything keeps rolling smoothly. While a structured approach is valued, the ability to think creatively and find innovative solutions is essential. This position primarily operates from our dedicated Canyon Service Centre in Chessington, where we foster a social working environment that encourages the sharing of our passion for cycling. It's a place where like-minded individuals come together to make a difference and contribute to the thriving cycling community. HOW YOU BECOME PART OF THE RACE A deep knowledge of cycling and bicycles, coupled with a passion for staying up to date with industry trends and new products. Your role will involve sharing the knowledge you have accumulated as an avid cyclist to assist our customers effectively. The ability to speak passionately and enthusiastically about all things related to cycling. Your expertise and dedication will inspire our customers and create a positive experience for them. A proactive attitude, with the capacity to empathise with others. You should be proactive in addressing customer needs and concerns, going above and beyond to ensure their satisfaction. A team player mindset, dedicated to working collaboratively towards the goals of the department and the company as a whole. Your contribution will help drive the success of the team. Strong organisational skills, including attention to detail and the ability to handle multiple tasks in a fast-paced environment. Being organised and detail-oriented will enable you to provide efficient and accurate support. A talkative and outgoing nature, thriving on engaging with others. Your ability to connect with customers and colleagues will enhance the overall experience and foster positive relationships. Willingness to explore different approaches to find the best solutions. Your open-mindedness and flexibility will contribute to problem-solving and continuous improvement. The ability to interact with the public and represent Canyon at events throughout the UK and Europe. Your presence at these events will help promote the brand and drive customer engagement. Experience with CRM systems like Salesforce or Zendesk, ERP systems such as SAP, and EPOS systems like Lightspeed, while not essential, will accelerate your progress in the role. Previous experience in the bike industry or bike retail is preferred, as it will provide valuable context and understanding of customer needs and industry dynamics. HIGHLIGHTS ON YOUR CANYON TOUR Elevate your career by becoming a part of one of the fastest-growing bicycle brands globally. This is an opportunity to be associated with a company that is experiencing rapid expansion and is at the forefront of innovation in the industry. Join a dynamic and forward-thinking organisation where you can contribute to its growth and be a part of its innovative journey. You will have the chance to make a meaningful impact and shape the future of the company. Enjoy the benefit of purchasing bikes and accessories at attractive employee rates. As an employee, you'll have access to special discounts that make owning quality products more affordable. We value work-life balance and offer 25 days of holiday entitlement, which increases to 27 days after two years of service. This allows you to enjoy ample time off and maintain a healthy equilibrium between work and personal life. We take pride in being a recognised brand and emphasise our brand identity. As a member of our team, you will share in this pride and contribute to our brand's success. APPLY NOW Closing date 16th June 2023. To apply email Nick Allen: nallen@canyon.com with your CV, a covering letter, your earliest start date and importantly your salary expectations.