Retail Sales Advisor

Website Sigma Sports

Retail Sales Advisor – Oakham

Role overview: 

Our Retail Sales Assistants are passionate about excellent customer service and our products.  You will have a keen interest in the cycling world and will be someone that enjoys working with the public and can work as part of a team to promote the best customer experience possible. 

Your Key Objectives: 

  • Ensure that all customers receive a high level of service, including greeting all customers on entering the shop, assisting in their choice of purchases, processing sales through the till system whilst ensuring accuracy at all times.
  • Become a product expert in order to provide the level of service required.
  • Maintain a professional, positive, helpful, and cheerful attitude at all times.
  • Work as part of a team to achieve sales targets and margins by maximizing every sales opportunity.
  • Ensure feedback from customers is communicated to the supervisor/store management.
  • Attend regular shop meetings and training sessions, as and when required.
  • Assist supervisor/managers with other tasks should they be requested.
  • Supporting in all other ways our drive to have the best possible customer service and highest quality stores.
  • When required help with ticketing and tagging when new stock arrives.
  • Help ensure that the shop is presentable at all times and that the stock is clean, tidy, and correctly labelled.
  • Help ensure that the daily shop tasks are completed e.g., hoovering, cleaning, steaming, emptying of bins etc.
  • Inform the shop supervisors of any maintenance needed e.g., light bulbs. 
  • Help provide cover for other staff members absence due to holidays and sickness.

Desirable and Essential Skills and Experience to demonstrate:

  • Previous face-to-face customer service experience in a retail setting is essential.
  • Willing to work Monday to Saturday on a rota basis.
  • You will have an approachable and friendly demeanour. 
  • You are attentive to the customer needs with good interpersonal skills to be able to recognise opportunities for up-selling in subtle ways.
  • You are able to work as part of a team.
  • You will be self-motivated but willing to take instruction if given.
  • Willing to contribute to other tasks required such as during stock-takes, store refurbs or events.


  • Competitive salary £22,000 to £28,000 depending on experience.
  • Sales Commission Scheme.
  • 22 days holiday, increasing to 25 days after 5 years and 27 days after 10 years, in addition to published bank holidays.
  • Life Assurance Scheme.
  • Pension Scheme.
  • Industry-leading staff discount scheme from the best brands.
  • Sigma Sports branded clothing.
  • Secure indoor bike storage plus changing rooms and showers.
  • Bespoke benefits platform to include details of our Life Assurance and Pension schemes and deals and discounts for various retailers, restaurants, and activities.

To apply for this job email your details to

In other news...

Cycling e-commerce solution provider Objective1 undergoes rebrand 

E-commerce solution provider for the bike market Objective1 has undergone a rebrand. The Bristol-based company …