Retail Sales Advisor

Retail Sales Advisor – Oakham

Role overview: 

Our Retail Sales Assistants are passionate about excellent customer service and our products.  You will have a keen interest in the cycling world and will be someone that enjoys working with the public and can work as part of a team to promote the best customer experience possible. 

Your Key Objectives: 

• Ensure that all customers receive a high level of service, including greeting all customers on entering the shop, assisting in their choice of purchases, processing sales through the till system whilst ensuring accuracy at all times.
• Become a product expert in order to provide the level of service required.
• Maintain a professional, positive, helpful, and cheerful attitude at all times.
• Work as part of a team to achieve sales targets and margins by maximizing every sales opportunity.
• Ensure feedback from customers is communicated to the supervisor/store management.
• Attend regular shop meetings and training sessions, as and when required.
• Assist supervisor/managers with other tasks should they be requested.
• Supporting in all other ways our drive to have the best possible customer service and highest quality stores.
• When required help with ticketing and tagging when new stock arrives.
• Help ensure that the shop is presentable at all times and that the stock is clean, tidy, and correctly labelled.
• Help ensure that the daily shop tasks are completed e.g., hoovering, cleaning, steaming, emptying of bins etc.
• Inform the shop supervisors of any maintenance needed e.g., light bulbs. 
• Help provide cover for other staff members absence due to holidays and sickness.

Desirable and Essential Skills and Experience to demonstrate:

• Previous face-to-face customer service experience in a retail setting is essential.
• Willing to work Monday to Saturday on a rota basis.
• You will have an approachable and friendly demeanour. 
• You are attentive to the customer needs with good interpersonal skills to be able to recognise opportunities for up-selling in subtle ways.
• You are able to work as part of a team.
• You will be self-motivated but willing to take instruction if given.
• Willing to contribute to other tasks required such as during stock-takes, store refurbs or events.

Benefits:

• Competitive salary £22,000 to £28,000 depending on experience.
• Sales Commission Scheme.
• 22 days holiday, increasing to 25 days after 5 years and 27 days after 10 years, in addition to published bank holidays.
• Life Assurance Scheme.
• Pension Scheme.
• Industry-leading staff discount scheme from the best brands.
• Sigma Sports branded clothing.
• Secure indoor bike storage plus changing rooms and showers.
• Bespoke benefits platform to include details of our Life Assurance and Pension schemes and deals and discounts for various retailers, restaurants, and activities.